Card Operations – Manager
American Express Saudi Arabia
Total years of experience :19 years, 11 Months
Card Operations Department - Cards Production Unit Head
Responsibilities:
Management of all production projects
Planning and organization of production tables
Monitor production processes and adjust schedules as needed
Testing and maintenance of production equipment and supplies
Secure the confidential and sensitive customer's information
Responsible for developing and motivating staff
Ensure safety systems are met
Defining quality control standards
Assign tasks and daily routines
Review the performance of employees
Identify training needs
Effective communication between different departments to develop the business plan and to achieve the best services and the customer's satisfaction
Work with the managers to implement company's policies and objectives
Negotiating the time schedules or work tables as necessary
Managing the inventory and periodic maintenance of the production machines to avoid any delays of dispatch the cards on time.
Analysis and identification of future needs for plastic cards and other production requirements
Annual goals setting for employees
Staff appraisal
Card Operations Department - Issuer Unit
Responsibilities:
Dispute resolution cards related matters
Handling Fulfillments, Retrieval Request, Second Presentment Chargeback
ATM, dispute resolution Present position
Analysis and action of Unidentified Payments Reports on daily basis
Analysis and action global Network Services (GNS) Payments and Emergency Cheque Cashing (ECC)
Managing Processing local and Foreign Remittances for Debit and Credit Cards as follows:
a. Payments thru internet
b. Balance transfer and Credit Balance Refund from different product of Charge and
Credit Cards
Making hotel reservations and airline tickets