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Ali Alahmari, Operations Support Director

Ali Alahmari

Operations Support Director·STC Channels -Saudi Arabia

Saudi Arabia

Bachelor's degree, Science

Work experience

Total years of experience: 8 years, 5 months

Operations Support Director

January 2025 - Present

STC Channels -Saudi Arabia

Riyadh, Saudi Arabia

January 2025 - Present

• Led the end-to-end execution of an Enterprise Unit Platform across EBU Sales, Category, Finance and Logistics functions, transforming manual
lead management into a fully automated workflow governed by SLA, DoA, and escalation controls, enabling 600+ enterprise leads while reducing
turnaround time by 27%.
• Directed the Authorized Distributor transformation program, optimizing distributor allocation and route planning, reducing customer overlap by
40%, and increasing KSA market coverage up to 90% within 3-year strategic roadmap.
• Launched a nationwide SIM delivery and reconciliation platform, cleansing 1.2M+ SIMs, reconciling 500K SIMs, and enabling 700+ shipments
across KSA within months of launch.
• Spearheaded Route-to-Market (R2M) transformation initiatives across Direct Distribution\Modern Trade channels, reducing manpower costs by up
to 54% through sales force optimization and territory redesign.
• Spearheaded the planning and preparation of all key projects for the Control Room function, scheduled for execution in Q4 2026.

Company industry:
Telecommunications

Distribution Channels Support Director

January 2021 - January 2025

STC Channels -Saudi Arabia

Riyadh, Saudi Arabia

January 2021 - January 2025

• Successfully launched and implemented the Route Management function, enhancing distribution efficiency and field operations control within
project timeline.
• Led the successful rollout of the Customer Satisfaction function, contributing to improved service levels and client engagement rate to 89%.
• Designed, planned, and established the Project Management Office (PMO) for the distribution sector, driving governance and execution excellence
across strategic initiatives.
• Successfully launched and deployed the new Qwik Charge EVD system, replacing 10, 000 terminals across the KSA market within the project
timeline, ensuring seamless transition and operational continuity.
• Developed and launched a new payment methodology using SoftPOS through the EVD system, resulting in increased sales, improved product
availability, and reduced operational costs by minimizing sales visits by 60%.

Company industry:
Telecommunications

Operations Support Manager

January 2020 - January 2021

STC Channels -Saudi Arabia

Riyadh, Saudi Arabia

January 2020 - January 2021

• Revised and aligned the sections scope of work and processes with the companys new strategic direction, ensuring operational consistency and
goal alignment.
• Successfully implemented CST regulatory updates for 90% of existing merchants, directly supporting the sales team in achieving their performance
targets.
• Played a key role in the implementation of the new EVD system with zero disruption to daily sales operations, ensuring business continuity.
• Boosted team productivity by establishing individual employee KPIs, enabling 100% on-time processing of daily merchant orders in the system.

Company industry:
Telecommunications

Distribution Centers Manager

January 2018 - January 2020

STC Channels -Saudi Arabia

Riyadh, Saudi Arabia

January 2018 - January 2020

• Contributed to the design and launch of the new Distribution Centers (DCs) strategy alongside senior management, offering key operational
recommendations.
• Increased storage capacity by 500% in Riyadh, Jeddah, and Dammam through warehouse redesign, significantly enhancing operational efficiency.
• Successfully implemented the Saudization plan across all KSA DCs, growing the Saudi workforce from 10 to 62 employees with structured
training and development programs.
• Led the DC optimization project, consolidating 26 sites into 11 operational DCs, while enabling all locations to support digital sales through a new
Last Mile Delivery (LMD) team and revamped order management system achieving 100% daily order processing.

Company industry:
Telecommunications

Education

King Saud University

January 2010

January 2010

Bachelor's degree, Science

Saudi Arabia

Skills

E commerce
Expert
E commerce
Expert
Achieve Project Milestone
Expert
Achieve Project Milestone
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Logistics Management
Expert
Logistics Management
Expert
KPI
Expert
KPI
Expert
Warehouse Management System
Expert
Warehouse Management System
Expert
Orders Fulfillment
Expert
Orders Fulfillment
Expert
Material Handling & Production Planning
Expert
Material Handling & Production Planning
Expert
Last Mile Delivery
Expert
Last Mile Delivery
Expert
Logistics Operation Management
Expert
Logistics Operation Management
Expert
Transportation\ Fleet Management
Expert
Transportation\ Fleet Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Manpower Planning & Management
Expert
Manpower Planning & Management
Expert
E-Commerce Business
Expert
E-Commerce Business
Expert
BUSINESS TRANSFORMATION
Intermediate
BUSINESS TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DISTRIBUTION STRATEGIES
Intermediate
DISTRIBUTION STRATEGIES
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT OFFICE PMO
Intermediate
PROJECT MANAGEMENT OFFICE PMO
Intermediate
SALES
Intermediate
SALES
Intermediate
E commerce
Expert
E commerce
Expert
Achieve Project Milestone
Expert
Achieve Project Milestone
Expert
Logistics Management
Expert
Logistics Management
Expert
KPI
Expert
KPI
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Hypo Certificate Program-Leadership Excellence
Lean Six Sigma Yellow Belt
Leadership Excellence Program
ThinkAI Harnessing the Power of AI
Inspiring Strategic Vision for Future Success
Strategic Thinking
Effective Leaders Program
Lean Six Sigma Yellow Belt
Feb 2018

Training
Train the Trainer Course
Learning Tree
Project Management Skills for Success
Learning Tree
Jul 2012
Supervisory development program(SDP)
Sparehead Training Co
Aug 2012
Managment development program(MDP)
Cedar Training Co
May 2014
Professional Leadership Development Skills(HAYPO)
Dale Carnegie
Nov 2011