Assistant Manager Front Office
Grang Hyatt AlKhobar Hotel
Total years of experience :8 years, 2 Months
- Conduct frequent and thorough inspections of guest rooms, Rooms areas and public areas in general together with the Housekeeping Manager and Assistant Housekeeping Manager.
- Ensure the strict control of issuing room keys.
- Assist in securing external guest accommodation in overbooking situations.
- Ensure that public areas are clean and up to standard.
- Ensure that all daily arrival VIP rooms, special request rooms, and long stay guest rooms are
pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the
appropriate welcome amenities.
- Ensure that all VIP and long stay guests are met on arrival by an Assistant Manager - Front
Office.
- Working closely with the Housekeeping and Engineering Departments to block rooms as necessary
for maintenance.
- Ensure that all company minimum brand standards have been implemented, and that optional
brand standards have been implemented where appropriate.
-Work closely with other management personnel in a supportive and flexible manner, focusing on
the overall success of the hotel and the satisfaction of hotel guests.
- Ensure that the Front Office associates work in a supportive and flexible manner with other
departments.
- Ensure that all guest details are entered correctly in accordance with the principles of clean data.
- Carry out any other reasonable duties and responsibilities as assigned.
- Night auditor
- Fallowing up with housekeeping to make rooms ready for arrival of the day
- Shift leader (in charge of the team front office team)
These are my day to day to duties changing on daily basis depending on the schedule:
• Front Office Officer “Check-in and out guests to hotel rooms Using OPERA, making a walk-in reservation through RESERVE, Cashiering “taking payments using POS machines or CASH payments", following up with HK readiness of rooms at check-in times”.
• Concierge Officer “booking limousine, train tickets, flight tickets, restaurants, tourist attractions, and follow up with bellmen, etc”.
• Communication Center Officer “Answering calls from outside the hotel and in house guests, taking guests orders and following up with other departments about guest orders”.
• Helping night shift leader with Night Audit.about guest orders”.
• Dealing with day to day tasks.
• Coordinating all the branches.
• Communications with government branches and other companies.
• Recruiting seasonal employees.
• Accounting and Data entries.
• Traveling arrangements.
• Customer service Supervisor.
• Taking Calls
• Meeting planning
• Following up with the team and customers
• Giving a detailed tour of the different art installations in the exhibition.
• Welcoming and giving a brief about the exhibition.
• Helping the artists with their art Workshops.
• Answering all questions, the visitors have about the exhibition.
• Working with artists to better understand the vision behind their art installations.
STUDENT, CONFLUENCE PARK IN SAN ANTONIO, TX PROJECT: COLLABORATION
BETWEEN
• Taking soil sampling at the site of the project.
• Taking Water samples from the river and creeks around the project.
• Monitoring the flow and height of the river water.
• Assessing the Soil and Water samples in lab.
• Monitoring the different levels of different chemical substance in water and soil samples from different times throughout the project period.