Customer Service,Public Relation, Community Relation specialist
Health Authority
Total years of experience :14 years, 7 Months
Health Authority - Abu Dhabi (HAAD) July 2011 - May 2014
A-Member of Emergency and Crises Committee in Higher National Security Council.
1. Identify the purpose of training, testing, and exercising in multi-agency civil protection to all employees.
2. Explain the use of training, testing, and exercising to validate emergency plan.
3. I controlled and directed many testing exercises.
4. We educate people how to develop their understanding in these operations to reflect the shifting changes in their environment.
B-Customer Service Supervisor July 2011 - May 2014
1. Handling the entire Customer Service Department in Al Ain branch.
2. Manage activities performed by staff and ensure they are completed efficiently, accurately, and in a timely manner.
3. Monitor the performance of the staff, and review all performance reports prepared by them.
4. Identify innovative methods to effectively and efficiently handle customer complaints in HAAD by conducting research on best practices, analyzing feedback from internal and external sources.
5. Analyzing customer complaints and advice the Section Head - Customer Services on immediate and long-term impacts of such methods on citizen complaints management in HAAD by conducting research on best practices, analyzing feedback from internal and external sources.
Tawam Hospital
❖ Community Relation Supervisor Feb 2009 - July 2011
• I established a Community Advisory Committee CAC which represents all community service providers in Al Ain city. The main purpose of this committee was to develop and implement programs, activities, through suggestions and discuss ideas, issues, problem solving and to propose appropriate solutions.
• It aimed to identify and monitor the initiatives and programs to encourage collaboration with community service organizations in Al Ain City.
• The Advisory Committee consisted of community members from all Government Agencies and Departments in Al Ain city
• Tawam Hospital CEO was the chairman of this committee.
I was also responsible for:
1. Coordinating community and public information, and media communication programs.
2. Receiving, coordinating, responding, and facilitating solutions to patients complaints,
3. Assisting with the preparations and editing community E-newsletters.
4. Developing, implementing, and updating policies and procedures for community relations.
❖ Supervisor of Patient Affairs in Neima Clinic 2005 - Feb 2009
1. Created some improvements in training programs that included instructions the for staff.
2. Maintained a good working relationship and professional conduct with all staff members.
3. Monitored services provided to patients that attended the clinic
4. Supervised the entire patient affairs employees (35 employees) in the clinic and evaluated them.
5. Represented the department at all meetings.
❖ Chief of Patient Affairs Officers 2003- -2005
1. Participated in teaching and supervision of junior staff.
2. Acted as a link between patients and the medical staff.
3. Supervised all patient affairs officers.
• Bachelor degree in Mass Communication and Public Relation (AJMAN UNIVERSITY OF SCIENCE & TECHNOLOGY) 2004
