Technical Support Specialist
Ministry of Foreign Affairs
Total years of experience :17 years, 6 Months
•Working in AwalNet in Ministry Of Foreigner Affairs (MOFA) Project in Supervisor of Technical Support from 17/12/2013 present in:
-Technical Team leader.
-Users Helpdesk and support SW\HW. (User Accounts, Network connecting, EFax, Software, PC, Scanner and printers in installations and maintenance.
-Help Desk Report Management.
•Working in EXD LTD in Saudi Electronic University project in Technical Engineer at IT Department from 21/07/2012 present .in
◦Technical Team leader.
◦Users Helpdesk and support SW\HW. (User Accounts, Network connecting, IP Phone, EFax, Software, PC, Scanner and printers in installations and maintenance).
◦Maintain LABs and Class's Devices.
◦Prepare and manage Cold image for all kind of computer in university.
• Work in Middle east Finance Investment company in technical support in IT Department from 21\04\2008 to 27\01\2012 in :
oUsers Helpdesk and support SW\HW. (User Accounts, Network connecting, IP Phone, EFax, Software, PC, Scanner and printers in installations and maintenance).
oMaintenance servers and Data center monitor SW\HW (installations and maintenance: ISA, AC, Exchange, SQL 2005 and windows sever 2003).
oTrading System managing & Monitoring.
oCabling (UTP &FTP) Cable: (Servers, PC, Switches and printers)
oNetwork Technical support.( troubleshooting and basic configurations)
oApplications have been working on it, install, manage and maintain.
(Microsoft Great Plains, TradeNet, Symantec Altiris, Reuters Akon, Microsoft WSUS, CISCO Phone Management, Recording System).
•Work in NetWays Arabia company in technical support and technical Team from 1\6\2006 to 16\04\2008 in:
oDocument management product (Alchemy .Captaris). server and user software install, documenting, manage, training and maintain.
oMicrosoft Office SharePoint, Website & Portal management.(Sites Manage and content filled)
www.sang.gov.sa - www.bupa.com.sa - www.mohe.gov.sa
oServer’s management.( backup, update and install)
oMaintenance.(provide support services for products)
oActive Directory Management.(install, manage)
Study supported form Cisco Network Academy : -Routing Technology. -Network Cabling. -Routing & Switching. -Network Operating System. -Network Design. -Building & Operating System . -Monitoring & Troubleshooting Computer Network. -LAN Architectures. -WAN Architectures. -Computer Network Security. Computer Network Security.
ICDL (International Computer Driving License) certificate in Microsoft application for Example: Word ; Excel ; Access ; Outlook ; Internet Explorer ; Power Point .