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Ali Alkatheeri, Human Resource And management

Ali Alkatheeri

Human Resource And management ·Metropolitan Trading Council Company

United Arab Emirates

Doctorate, Education

Work experience

Total years of experience: 13 years, 3 months

Human Resource And management

January 2023 - January 2025

Metropolitan Trading Council Company

West Modesto, United States

January 2023 - January 2025

• Assisted executive leadership in enhancing HR strategies, ensuring compliance with policies and regulations.

• Facilitated effective communication across departments, leading to improved workflow efficiency and collaboration.

• Implemented best practices in office management, contributing to a more organized and productive work environment.

• Developed training materials and conducted workshops, fostering staff development and engagement.

• Acted as a liaison between management and employees, addressing concerns and promoting a positive workplace culture.

• Streamlined administrative processes, resulting in time savings and increased operational effectiveness.

• Provided exceptional customer service, enhancing client satisfaction and retention.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Administrative Leader

January 2022 - January 2025

Lion Shield Security Company & Overton Security Company

Huntington, United States

January 2022 - January 2025

• Led administrative operations, enhancing organizational efficiency and productivity.
• Spearheaded staff recruitment and training initiatives, fostering a skilled and motivated workforce.
• Developed and implemented HR policies that streamlined processes and improved service delivery.
• Ensured compliance with local regulations and industry standards, minimizing risks and enhancing organizational integrity.
• Collaborated with cross-functional teams to support customer service excellence and educational initiatives.
• Actively engaged in continuous improvement efforts, driving operational effectiveness and employee satisfaction.

Company industry:
Business Support Services

Teacher Assistant

January 2020 - January 2023

Advanced College

East Los Angeles, United States

January 2020 - January 2023

• Supported faculty in delivering engaging curriculum and provided effective student mentorship, enhancing academic success.

• Conducted comprehensive research and academic studies in education and human resources, contributing to knowledge advancement in these fields.

• Developed strong communication and interpersonal skills while interacting with diverse student populations and faculty members.

• Collaborated with educational teams to streamline administrative processes, improving overall efficiency in curriculum management.

• Demonstrated a commitment to fostering a positive learning environment and promoting student engagement through innovative teaching methods.

• Utilized analytical skills to assess educational programs and recommend improvements based on research findings.

Company industry:
Primary, Prep, & Secondary School

Independent Contractor

January 2020 - January 2023

(Uber & DoorDash)

East Los Angeles, United States

January 2020 - January 2023

• Provided exceptional customer service by ensuring safe and reliable transportation logistics.

• Achieved a remarkable 49/5 customer satisfaction rating, demonstrating strong interpersonal skills and commitment to client needs.

• Utilized real-time GPS technology to optimize routes, highlighting analytical skills and attention to detail.

• Developed effective communication and coordination skills through interactions with diverse riders.

• Fostered a positive environment by addressing concerns and feedback, enhancing overall service quality.

• Demonstrated adaptability and problem-solving abilities in a fast-paced, dynamic setting.

• Prepared to leverage these skills in office management, human resources, and customer service roles.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Labour Inspector

January 2007 - January 2008

Ministry of Labour

Abu Dhabi, United Arab Emirates

January 2007 - January 2008

• Conducted thorough inspections to ensure organizational compliance with labor laws, fostering a compliant workplace environment.

• Provided comprehensive training to employers and employees on UAE labor policies, enhancing understanding and adherence to regulations.

• Collaborated effectively with various ministry departments to address and resolve compliance issues, demonstrating strong coordination and problem-solving skills.

• Leveraged expertise in labor regulations to support office management and human resources functions, ensuring smooth administrative operations.

• Developed strong communication and customer service skills while engaging with diverse stakeholders, enhancing overall organizational effectiveness.

• Contributed to educational initiatives, sharing knowledge and fostering a culture of compliance and continuous learning.

Company industry:
Public Administration
Job role:
Legal

Customer Service Agent

January 2006 - January 2007

Emirates Post Office

Abu Dhabi, United Arab Emirates

January 2006 - January 2007

• Provided exceptional frontline customer service, ensuring client satisfaction and retention.

• Developed strong communication skills while addressing diverse customer inquiries and resolving issues efficiently.

• Collaborated with team members to enhance service delivery and improve operational efficiency.

• Recognized for outstanding service quality and adherence to labor law compliance, fostering a respectful workplace.

• Leveraged problem-solving abilities to streamline processes and support administrative functions.

• Demonstrated a commitment to continuous improvement, contributing to training and development initiatives for staff.

• Prepared to transition into office management and human resources roles, utilizing customer service expertise to enhance organizational effectiveness.

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Customer Service Specialist and administrator

January 2000 - January 2004

Al-Imad Company

Abu Dhabi, United Arab Emirates

January 2000 - January 2004

• Enhanced customer service delivery by implementing effective support strategies, ensuring a seamless experience for clients.

• Collaborated with sales teams to streamline operations, contributing to increased efficiency and improved customer satisfaction.

• Developed and enforced organizational policies aimed at elevating service quality, resulting in positive feedback from clients and stakeholders.

• Leveraged strong communication skills to address customer inquiries and resolve issues promptly, fostering a positive organizational image.

• Actively participated in training initiatives, equipping team members with the tools necessary to excel in customer service roles.

• Demonstrated a commitment to continuous improvement by regularly assessing service delivery processes and making data-driven recommendations.

Company industry:
Civil Engineering
Job role:
Customer Service and Call Center

Customer Service Representative (Intern)

January 1999 - January 2002

Ministry of Commerce, Municipality of

Abu Dhabi, United Arab Emirates

January 1999 - January 2002

Company industry:
Administration Support Services

«Intern Administrator

January 1998 - January 1999

Ministry of Healthcare

Abu Dhabi, United Arab Emirates

January 1998 - January 1999

Company industry:
Other Healthcare Services

Education

California State University

January 2020

January 2020

Doctorate, Education

United States

GPA (point): 3.6 out of 4

GPA (point): 3.6 out of 4

Claremont Graduate University

January 2012

January 2012

High school or equivalent, Human Resource Management

United States

University of California

January 2009

January 2009

High school or equivalent, Human Resources

United States

United Arab Emirates University

January 2007

January 2007

High school or equivalent, Geographic Information

United Arab Emirates

Skills

Customer Service Management
Expert
Customer Service Management
Expert
researcher
Expert
researcher
Expert
Education
Expert
Education
Expert
Administrative
Expert
Administrative
Expert
Human Resources
Expert
Human Resources
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
POLICY ANALYSIS
Intermediate
POLICY ANALYSIS
Intermediate
POLICY DEVELOPMENT
Intermediate
POLICY DEVELOPMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Certified Excellent Customer Service Representative
Strategic Thinking & Motivation Techniques
Six Sigma Strategic Management
Six Sigma Black Belt Certification
Professional Human Resource Certificate