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Ali Hassan, IT Manager

Ali Hassan

IT Manager·Authorized Policy Insurance Brokers

Saudi Arabia

Bachelor's degree, Information Technology | تقنية معلومات

Work experience

Total years of experience: 14 years, 2 months

IT Manager

March 2022 - Present

Authorized Policy Insurance Brokers

Jeddah, Saudi Arabia

March 2022 - Present

• Managed IT infrastructure, including servers and networks, to
ensure optimal performance.
• Developed and implemented IT strategies and budgets, achieving
cost-efficiency and compliance.
• Led and mentored IT team, fostering collaboration and conducting
performance evaluations.
Ensured ISO 9001 compliance by collaborating with Quality
•
Company industry:
Insurance & TPA
Job role:
Information Technology

Senior Technical Support Engineer

April 2015 - October 2025

Smo Al Tawasol

Jeddah, Saudi Arabia

April 2015 - October 2025

• Worked as IT Project Manager, leading key Project Management
tasks, including (SOW), Implementation Plans, and Project Sign-off,
ensuring successful project delivery.
• Day to Day business user Support & Problems resolution (Level3&4)
•
Actively participated in IT decision-making processes, providing
technical expertise & influencing strategic technology investments
Ensured high availability & optimized performance for servers (Call
Center System, Exchange, Active Directory, Shared Folders) through
proactive monitoring and troubleshooting, minimizing downtime
and maximizing user productivity
Managed Office 365 Admin Center Created & managed user
accounts, groups, and security settings, ensuring seamless user
access and collaboration. Administered licenses, permissions, and
integrations, while maintaining system security and compliance
• across the organization.
Managing & Monitoring Firewall systems (Cyberoam, FortiGate)
features (Create Rules, SPAM, White & block list) & Generate Reports
• Managed and supported the operation of recording systems
(Speech log, Altitude, Ameyo) to ensure optimal performance and
compliance with organizational requirements.
Company industry:
IT Services

Senior Techincal Support

April 2015 - March 2022

SMO Al Tawasol

Jeddah, Saudi Arabia

I found this job using Bayt.com

April 2015 - March 2022

• Spearheaded strategic IT initiatives that aligned technology solutions with organizational objectives, driving business growth and innovation.
• Led comprehensive project management efforts, developing detailed Statements of Work (SOW) and implementation plans, while securing project approvals to guarantee timely and successful delivery.
• Administered and optimized complex server environments, including Call Center Altitude, SQL databases, Exchange, and Active Directory, significantly improving operational efficiency and system reliability.
• Oversaw Exchange Server management, ensuring seamless communication and collaboration across departments, thereby enhancing overall productivity.
• Cultivated a proactive IT support culture, fostering team collaboration and continuous improvement in service delivery.
Company industry:
IT Services
Job role:
Information Technology

Applications Support

September 2013 - March 2015

Bakhsh Hospital Group

Jeddah, Saudi Arabia

September 2013 - March 2015

• Spearheaded the collection and organization of critical documents to enhance operational efficiency and streamline business processes.
• Fostered collaboration across departments to implement and optimize innovative business solutions.
• Developed and proposed strategic initiatives aimed at improving overall efficiency and productivity in business operations.
• Executed comprehensive testing for new software releases and updates, ensuring high standards of quality and performance.
• Oversaw successful installation of system updates across multiple branches, significantly reducing downtime and operational disruption.
• Led user support initiatives, effectively managing and resolving technical issues to enhance user experience and satisfaction.
Company industry:
Medical Hospital
Job role:
Information Technology

Application Support Specialist

September 2013 - January 2015

Bakhsh Hospital Group

Jeddah, Saudi Arabia

September 2013 - January 2015

• Implemented business processes across departments to enhance
operational efficiency.
• Installed and tested updates at all hospital branches to ensure
system reliability.
• Managed IT issues, ensuring timely updates and resolutions.
• Provided Level 1 and 2 technical support to address user queries.
• Gathered and analysed information to evaluate effectiveness of
new HIS processes.
• Configured computer hardware, software, systems, networks,
printers, and scanners for optimal performance.
• Monitored and maintained computer systems and networks to
prevent disruptions.
• Troubleshot software and hardware issues in PCs, laptops, printers,
and access points.
Company industry:
Other Healthcare Services
Job role:
Information Technology

IT Specialist

May 2012 - September 2013

Digital Solution Provider

Jeddah, Saudi Arabia

May 2012 - September 2013

• Spearheaded the development and implementation of comprehensive server management strategies across Windows, SQL, Exchange, and Active Directory environments to optimize performance and reliability.
• Enhanced email system efficiency by streamlining Exchange server operations, resulting in improved communication and reduced downtime.
• Administered secure shared folder servers, facilitating seamless data access while ensuring compliance with security protocols.
• Oversaw Active Directory management, effectively handling user accounts, group policies, and system security measures to safeguard organizational data.
• Led software installation and update initiatives, significantly boosting system functionality and enhancing user experience.
Company industry:
IT Services
Job role:
Information Technology

System Specialist

May 2012 - January 2013

Digital Service Provider

Jeddah, Saudi Arabia

May 2012 - January 2013

• Oversaw call data centre infrastructure, including patch panels,
switches, servers, and networks.
• Managed Windows servers, shared folders, Exchange, and Active
Directory to ensure reliability.
• Installed and configured computer workstations for agents and
employees to optimise performance.
• Troubleshot hardware and software issues, reducing operational
downtime.
Company industry:
IT Services
Job role:
Information Technology

Education

King Abdulaziz University | جامعة الملك عبدالعزيز

October 2011

October 2011

Bachelor's degree, Information Technology | تقنية معلومات

Saudi Arabia

GPA (point): 4.01 out of 5

GPA (point): 4.01 out of 5

PRESENTLY PURSUING MY BACHELOR OD SCIENCE DEGREE FROM KING ABDUL AZIZI UNIVERSITY IN INFORMATION TECHNOLOGY AND EXPECTED TO COMPLETE MY DEGREE IN OCTOBER 2011
View attachment

King Abdulaziz University

April 2011

April 2011

Bachelor's degree, IT

Saudi Arabia

King Abdulaziz University

March 2011

March 2011

Bachelor's degree, Information Technology And Computer Science

Saudi Arabia

Skills

IT Management
Expert
IT Management
Expert
IT Strategy
Expert
IT Strategy
Expert
COBIT
Expert
COBIT
Expert
ITIL
Expert
ITIL
Expert
Cybersecurity
Expert
Cybersecurity
Expert
Team Leadership
Expert
Team Leadership
Expert
Communication
Expert
Communication
Expert
Leadership
Expert
Leadership
Expert
Time Management
Expert
Time Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Adaptability &Flexibility
Expert
Adaptability &Flexibility
Expert
Teamwork
Expert
Teamwork
Expert
Active Learning
Expert
Active Learning
Expert
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CONTROL OBJECTIVES FOR INFORMATION AND RELATED TECHNOLOGY COBIT
Intermediate
CONTROL OBJECTIVES FOR INFORMATION AND RELATED TECHNOLOGY COBIT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
ITIL FOUNDATION CERTIFICATION
Intermediate
ITIL FOUNDATION CERTIFICATION
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
ITIL
Intermediate
ITIL
Intermediate
IT Strategy & Policy Development
Intermediate
IT Strategy & Policy Development
Intermediate
IT Performance & KPI Management
Intermediate
IT Performance & KPI Management
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
CONTROL OBJECTIVES FOR INFORMATION AND RELATED TECHNOLOGY COBIT
Intermediate
CONTROL OBJECTIVES FOR INFORMATION AND RELATED TECHNOLOGY COBIT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY MANAGEMENT
Intermediate
ITIL FOUNDATION CERTIFICATION
Intermediate
ITIL FOUNDATION CERTIFICATION
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Data Processing
Expert
Data Processing
Expert
OD
Expert
OD
Expert
Oracle
Expert
Oracle
Expert
Avaya
Expert
Avaya
Expert
Active Directory
Expert
Active Directory
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
People Cert
ITIL V4
People Cert
ITIL V4
ITIL V4 Foundation in ITSM
Jan 2022
Show credentials
شهاد حضور MCITP
الألفيه
Mar 2013 - Jun 2013