IT Governance Specialist
Minister of Economy and Planning
Total years of experience :5 years, 7 Months
- Administer IT systems and recommend efficient modifications to systems to improve efficiency and reduce cost of all operations and determine appropriate procedures for IT technologies and assist in software installation and configurations
-Train new employees on IT technological procedures and processes and assist compliance to standard and technical metrics and provide expert knowledge to resolve technical issues
- Assist with the development and maintenance of relevant governance frameworks and processes to meet business needs and align with the overall ministry’s goals and objectives
- Monitor the project schedule, budget, and deliverables. Track progress and review project tasks to make certain deadlines are met appropriately
- Develop and maintain project scope, budgets, timelines, risk assessments with all required validation and project management documents
- Coordinate and work with the project management team to resolve project issues to ensure the delivery/completion of the project
- Develop and prepare governance KPI reports on status of risk assessments, control effectiveness, control gap remediation
- Manage and Control all Project official meetings including assuring attendees list and MOM are maintained and prepared
- Responsible for managing the change queue and ensuring changes are made efficiently, with minimum risk
- Create business requirements and use cases with a detailed business case and ROI justifications
- Manage all aspects of IT portfolio to achieve the highest program functionality and efficiency
- Develop Statements of Work (SOW) and draft Request for Proposals (RFP) to solicit bids
- Tracks annual IT projects, staffing, purchasing, operations, and/or capital budgets
- Provide assistance in budget of future projects and the sector strategic plans
- Create and maintain Key Performance Indicators for overall IT performance
- Review tenders & proposals and developing projects plans to complete bids
Trained team members in ITSM processes (Change/Problem/Incident/Services) of the IT organization and singe point of contract
for all changes
* First point of contact for all users, planned and implemented network expansions and lab build-outs, server upgrades, firewall
reconfigurations, inventory tracking, and equipment replacement
* Diagnosed and resolved technical issues for over 500+ employees while using the ticketing system to maintain and organize
issues
* Responsible for installations, implementations, support and troubleshooting of Windows server/workstation & printers server
* Co-ordinate with cross functional teams to perform root cause analysis of problem/incident tickets
* Worked to facilitate and present on-site training courses in regards to new and existing product
* Responsible for Managing Service Desk operations using ManageEngine ServiceDesk Plus
* Design, Install and configure Active directory services as Domain
Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance
team members
* Dealt with the procurement of IT hardware, software, and maintenance products and services while administering IT budgets
* Manage the internal and hosted network infrastructure which included firewalls, servers, switches, and telephony
* Manage administrative server functions including back-ups upgrades recovery management of disk space
* Handle 100+ technical/mission-critical calls daily and consistently met high service standards
* Document all issues and generate reports detailing common problems and error trends
* Create User accounts and Groups and grant user and group level permissions
* Answer & respond to all calls & requests within agreed time scales
* Implementing and Administering Group Policy Infrastructure
