Customer Service Assistant Manager
Gulf Carton Facroy - GCF Aljabr
Total years of experience :23 years, 2 Months
-Supervise and lead the customer service team to deliver excellent service levels
-Develop and maintain business processes and procedures to improve customer service
-Coordinate daily customer service operations
-Solve customer service issues and complaints
-Generate reports on customer service.
-Support other departments as needed
-Serve VIP Export Customers.
- Managing and developing the work environment.
- Developing the workforce by offering courses to meet the needs of the work environment.
-Preparing daily, monthly and annual reports.
- Supervise the operations of the branch
- Treasury inventories
- Create financial reports
- Administrative Coordinator
- Audit of cashiers and branch operations.
- Create reports for private portfolios and investment funds
- Designing models of human resources + multiple administrative models as a volunteer
- Branch internal auditing.
- 6 years experience in exchange.
- 3 years experience in customer service.
- Experience in Asset Management (Special Portfolios and mutual funds) (Administrative Assistant) 4 years.
1- Provide support, audit and coordination between the financial departments, marketing and after-sales service.
2- Participate in advertising and design publications for the promotion and sale of products.
3- Develop electronic and paper forms for the company.
4- Train staff to understand products and develop effective marketing plans.
5- Manage and track time and appointments with employees and customers.
