Campaign Manager
NBCUNIVERSAL
Total years of experience :9 years, 4 Months
● Working side-by-side with the planning, sales, and marketing team to ensure that advertising campaigns run smoothly and exceed client expectations.
● Gathering of all digital campaign media assets
● Ensuring media is delivered to published specifications and lead time.
● Interact with sales marketing/site leaders to schedule campaigns for calendar-based sponsorships and events.
● Functional knowledge of trafficking campaigns in Google Ad Manager and FreeWheel.
● Performing strategic, analytical, and data analysis to guarantee a successful launch.
● Addressed customer issues to provide a smooth experience.
● Empathized and handled issues immediately
● Changed account ownership, type, location, etc
● Participated in selling and cross-selling Bank products.
● Monitored application processes and kept clients informed of applications approval or rejection.
● Helped clients by opening new checking, saving, and/or business accounts.
● Developed and maintained successful referral sources, led to a client base increase.
● Promoted a customer service-focused environment by encouraging teamwork.
● Helped borrowers choose loans.
● Assessed customers' financial and personal information for mortgage loan eligibility.
● Consistently followed client data protection and confidentiality rules
● Interviewed customers over the phone to assist them with refinancing and/or purchasing loans.
● Helped borrowers with finances, assessed their options, and lowered their DTI ratios.
● Operated salesforce software to pre-qualified prospects and called leads from each marketing source.
● Worked in a sales environment, meeting or exceeding monthly sales objectives.
● Assisted in negotiating contract terms and conditions; procured items and services with limited requirements utilizing some electronic systems.
● Supported and collaborated with the firm founder to streamline operations.
● Managed inventories, record keeping, scheduling, and staff performance reviews process.
● Achieved a 25% success rate by selling more insurance coverage to businesses and individuals, including home, auto, business, and life insurance.
● Addressed insurance claim questions and concerns, increased policyholder satisfaction and retention.
● Provided excellent customer service by reminding clients of premium payments and rate/policy changes.
● Improved sales, internet advertising, and brand/product exposure by collaborating with agencies on different online marketing methods.
● Took full ownership of client relationships and the ability to partner with internal stakeholders to customize solutions for partners.