Ali ISSA ( COBIT )

1. IT PMO

1.1 Directing overall the projects

Responsible for the overall project management function, providing leadership, coordination and management of the PMO processes and functions, Supervises the team that provides project management support functions and administrative support to project managers.

1.2 Set standards for how projects are run

Tracking deadlines, deliverables, resources, and timelines throughout the project process and Builds up a common set of practices, principles and templates for managing projects. Standardization means project managers can move more easily between different projects and new project managers get up to speed faster. Creating project management templates means standard components can be reused which saves time and money as they are not created for each project fresh.
1.3 Ensure project management standards are followed

Sets project management standards, it also must ensure they are followed by performing regular assessments of projects. This process can feedback into the standards definition.
1.4 Gathering of project data and production of information for management review

Track the status of all projects in the organization based on updates from the project managers, standardize the way this information is compiled and reported to management. The normal way to present the information is using Project dashboard which provide a clear way to keep track of the status of projects.

1.5 Source of guidance and advice for project managers

Develop into a center of excellence for project management and can provide guidance and coaching to novice project managers or new project managers who need to understand how the organization runs projects.
1.6 Managing all the outsourcing needs for the projects and defining the standards, procedures and other related issues to delegate them to the projects.
2. IT Governance:
2.1. The purpose of this role will be to support the Head: Information Security and Governance with all governance and control related functions.
2.2.Ensuring that the respective functional heads have the correct IT policies, procedures, standards, and practices for conformance with the IT Governance Framework and mandatory legislation and regulations, in place, as defined by Group Compliance.
2.3. Define IT RACI charts defining the acceptance of responsibilities in respect of the supply and demand for IT.
2.4. Manage day-to-day activities related to developing and advising on the IT Functional Area development of governance documentation such as policies, standards, procedures and training.
2.5. Perform regular IT Governance Maturity Assessments for the respective IT Functional Areas.
2.6. Develop a training plan aligned to the IT Governance Program for all IT Functional Areas, based on the defined current Skills Matrix.

2.7. Establish an information management and protection framework for an effective enterprise wide Information Governance Program; serve as a consultant to business-area leaders.
2.8. Identify, evaluate, and assist with the implementation of an information governance solution to provide systemic monitoring of the Information Governance program.
2.9. Manage day-to-day activities, including policies, procedures, training and communication regarding the Information Governance Program.
2.10. In conjunction with Group Legal and Group Compliance identify information management and protection laws and regulations and implement actions to ensure compliance.
2.11. Develop, implement and maintain the policies, systems, and procedures for the management of recorded information throughout its life cycle.

• Responsible for managing the project(s) assigned by PST Management and provide the required technical consultation services. • Responsible for adopting the best practices of IT Project Governance Standards, Processes and Metrics. • Ensures project/ program are defined, tracked and communicated in a consistent and effective manner. Incorporates effective change and risk management controls. • Partners with IT and business leadership and other key stakeholders to define opportunities, to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance). • Directs project/program managers with business case development. • Responsible for ensuring all projects within PST portfolios/programs are delivered on time, within budget and to an agreed quality level. • Runs complex projects/programs from design and development to production. • Defines requirements and plan project lifecycle deployment. • Defines resources and schedule for project/program implementation. • Create strategies for risk mitigation and contingency planning. • Plans and schedule project deliverables, goals and milestones. • Directs and oversees project engineering team and manages conflicts within group. • Performs team assessments and evaluations. • Efficiently identifies and solves project issues. • Demonstrates leadership to define requirements for projects risk. • Develop Requests for Proposals (RFP) for external services and for PST Customers. • Designs and maintain technical and project documentation. • Evaluate business opportunities and then realize its full potential, using such tools as marketing, sales, information management and customer service. • Engage directly in delivering customer services as per PST contracts and business engagement with customers at the highest quality and most professional manners. • Business planning to exploit the business opportunities, and making PST successful by reliant on good knowledge of best practices and management theories. • Answer to owners/executives business requests and demands. 2. Responsibilities and Accountabilities of Project Manager: • Run the business day-to-day as per management requests. • Managing IT-Business Development Projects: Enterprise, cross-divisional projects with a high degree of complexity and medium to high risk Developing project scope and objectives as well as team member roles and responsibilities Develop functional and detailed system specifications. Project Management methodology, tools and practices to ensure successful outcomes of projects Organizing, managing and directing project team tasks Managing project risk levels and appropriate contingency plans Maintaining current and complete project management data and documents in enterprise systems Projects performance metrics. • Expand PSTs product reach and profit reveries, by identifying new markets and attracting new clients. Therefore you need to research new business opportunities, identify likely sales points, • Develop strategic plans and sales strategies, and undertake presentations to and negotiations with prospective customers. • Work on sales deals from the initiation until the full realization of the business opportunities, while establishing client satisfactory relationship and meeting their expectations. • Manage projects and service delivery at the client side and keep projects under control in terms of cost, time and scope as per signed contracts and agreements. • Prepare a detailed business plan so you will not lose sight of your deals and objectives. • Measure the needed financial resources for future projects. • Contact professional advisors such as an accountant, banker and/or lawyer to provide export information related to your business. • Adopt a team approach; work with others in pursuing common goals. • Understand the skills and qualities you bring to your busines

• Install, repair, troubleshoot, operate and maintain all IT facilities in Baghdad Office; • Act as a primary interface for networked users seeking assistance while facing problems with their desktop equipment and applications; • Record support cases with the use of an automated Help Desk system; • Prioritize help desk requests and handle them in accordance with the promulgated Service Level Agreement (SLA); • Participate in the process of planning, evaluating and migrating to new software versions or when introducing new technology and custom products; • Participate in the ongoing improvement process for establishing top quality customer support for UNAMI employees; • Assist during enhancement of SLA agreements and self-service solutions; • Develop own ideas, proposals and where feasible solutions for optimized standard-desktop set-up, new products to introduce or new development/integration projects for the benefit of staff efficiency and effectiveness; • Collect, compile and submit own and user feedback for other IT units, in order to adjust related services like training, system configuration or security; • Report suspected cases of breach of IT security or acceptable use to the CITS senior management team; • Handle complex paper work and procedures that will lead to proper monitoring of the whereabouts of the CITS equipment at any given time; • Perform any other related duties as assigned. . Installing and configuring CISCO Switches and Routers.

• Gives support to users and helping them to troubleshoot day-to-day computer related issues.
• Is in charge of training users on the normal use of ICRC software and hardware according to in force policies.
• Is in charge of training users on the normal use of ICRC radio communication equipments.
• Is in charge of level 2 user support to users.
• Relays information on workload to senior IT Technicians/IT Expatriate IQ when needed.
• Helps keeping the IS Inventory updated hence assuring its reliability and exactness.
• Manages the IT stock (computers, spare parts and consumable).
• Reports needs to the hierarchy.
• Maintaining the CCTV system and the fire alarm system in the management building and in the premises.
• Is in charge of dispatching and receiving IT material from/to other ICRC sites.
• Is in charge to install and setup ICRC standard hardware and software according to in force policies.
• Is in charge of keeping antivirus y ICRC standard software updated when needed.
• Makes sure that ICRC standard equipment is continuously up and running.
• Reports technical problems to the hierarchy.
• Manages and organizes attribution and replacement of ICRC standard equipment (computers, radio communication equipments).
• Organizes maintenance of ICRC standard equipment and dispatches it to GVA or local official dealer when needed.
• Manages ICRC standard Private Analogue Branch Exchange.(PABX switchboard)

• Make the reports and the plans for the Projects.
• Give the company new research regarding the products that can help them to find the perfect solutions and developing our tools and the staff.
• Installing and maintaining all software and hardware in the company and help the employees and give them all support they need.
• Managing, operating and marinating many project related with IT Field like CCTV System and fire alarm system (ZONE & addressable mode).i already did many projects regarding the fire alarm system with the document proving that like (ministry of electric - ministry of housing - many hotels in Najaf and Karblaa), and made the plans and the time plan and have good experience with the fire alarm materials and the quality and have ability to maintain and installing and operating the fire alarm system.
• Maintaining the network and server of the company.
• Advice the Purchase Dept.when they have any supplies in contract contain IT material.
• Make the training for the new staff about computer skills or test them. (Office programs).
• Writing the report to the direct manager and supervising the projects related with IT and doing all the administration Issue in my section.
• Help the heads of the section by how to managing the files and making the D.B system that help them to managing their data.