System Analyst
Nestle Pakistan
مجموع سنوات الخبرة :18 years, 5 أشهر
Ensure that the GLOBE Solution Landscape and Legacy Applications are operational, end user support and Business Applications development/implementation as per evolving market business requirements.
1 - Timely ticket assignment and resolution.
2 - KPI Development (Project Management, Operational compliance and Core Leveraging) as per Nestle Continued Excellence Framework.
3 - Ensuring timely closure of Release Management - CR Development, Testing, Production Deployment and Closure. tasks and escalations.
4 - SAP CRM 7 / CRM 3 Support to Business excellence managers.
5 - Consumer services 2.0 Implementation (Social Media solution product (by Salesforce.com) implementation as per GLOBE standards).
6 - NAATA CRM Solution: Development, Business Support and Global Quality Reporting according to NESTLE proprietary CFPDTT Reporting format. (Participation with implementation of White-Belt Project aimed at accurate CFPDTT (Quality feedback) reporting of Regional and Global Teams)
7 - Hosting-To-Compliance: The initiative aimed at securing all of NESTLE’s Digital Assets(including Secure Hosting Environments, Standardized Development and Secure Communications and Operations).
MCB Bank (Project Manager)
Responsibilities
1 - Monitoring and Reporting project progress on weekly, Monthly and Quarterly basis.
2 - Creating and Updating of Project Plans. Variance measurement on schedules and proposing corrective and preventive actions against logged risks.
3 - Creation of processes relevant to PMO.
4 - Creation of RFP’s, proposal evaluation, and project documents repository updates on a daily basis.
5 - Ensuring System Compliance to Audit observations.
6 - Review of Master, Support and sales Contract’s.
7 - Updating PMO MIS and producing dashboard reports (Share-point portal).
8 - Creation of project plans (Integration, Scope, time and Risk Management).
9 - Review of WBS’s and finalization with Product teams.
10 - Implementation Monitoring and Closure activities.
11 - SLA review, finalization and Sign-Off.
12 - Vendor and Client Department Support for Business Products.
13 - Analysis, Review and Implementation of CR’s.
Responsibilities (Project Management):
1 - Projects participated in as PMO representative:
(a) Enterprise Networks.
(b) ITIL Implementation.
(c) VOIP implementation (throughout banking infrastructure offices).
(d) Infrastructure Optimization (Linux implementation as OS for organization).
(e) SAP Human Resource Management System.
(f) Business Continuity Planning (partially involved).
(g) Technology Center (Data Center partially involved).
(h) Backup Disk Library Solution (Partially involved).
(i) IT Security Assessment by KPMG.
(j) Anti Money Laundering.(IBM MANTAS)
(k) Hot-Scan Name Filtering.(IBM Hot-Scan)
(j) EPARS Payment and Tax collection System.
(k) Voice Logging System (Voice Recording Setup for Collection Offices).
(l) Mobile Bill Payment via Virtual Banking (Pre-paid and Postpaid).
(m) CWX (Collections System)
(n) Metlife ALICO Insurance System
(o) EFU-POS Insurance System
(p) SWIFT messaging System upgrade (6.0 to 7.0)
Extended Innovations, NETSOL IT Village (Software Quality Assurance Engineer)
1 - Performing all types of software testing on Policy and Claim Management Systems.
Quality Assurance and Software Testing
2 - Performing all types of software testing on
1 - Policy (Innovation Policy / JASPER Policy)
2 - Claim Management Systems (Hertz Claim Management System).
3 - Requirement Analysis Verification and Software Testing on NLS (New Lending Suite), Developed by Info-Sys, India for BMW Finance Japan.
Sabri Technologies (Software Quality Assurance Engineer)
1 - Software Development and QA testing specializing in Telco Revenue Assurance, Fraud and Interconnect Billing.
2 - Off Shore On-Site Product Expert services provided to Celcom Malaysia for Deployment and Operation of Subex Azure Revenue Assurance Solution (SARAS).