Assistant Manager
Al Ahli Bank Of Kuwait
Total years of experience :20 years, 5 Months
- Experience of working in retail banking collection and customer service for Al-Ahli Bank of Kuwait
*Prepare monthly report of the delayed customers.
*Prepare monthly 1st, 2nd, 3rd reminders and send it to customers.
*Follow up the pending p-due and collection with the customers.
*Update the system with actions and customers status.
*Decision of place or remove the customer from irregular accounts code.
*Coordinate with Branches.
*Transfer non - cooperating customers to legal department.
*Checking on the exact delinquency amount at the bank.
*Identifying whether the client has a previous legal record.
*Checking on the client’s status at work.
*Trace reasons of irregularities & assist in rectifying them.
*Prepare reports and correspondence on each delinquent account to remain in the Unit and to circulate to other departments or branches upon request.
*Mail the necessary correspondence to the client as well as to any parties of relevance.
*Recommend the cancellation or reduction of credit card limits & other products in accordance with existing policy.
*Reporting weekly, monthly, quarterly, & annually on Non-Performing loans and credit cards
*Accommodate customer inquires & customer complaints
*Participated Government Fund.
*Participated Family Fund.
Education & Qualifications: - Commercial Studies Diploma - Major: Accounting - Institute of Commercial Studies. Kuwait ( 1999 - 2001 ). Work & Experience: (1) Accounting Clerk - Ministry of Communications ( Jun 2001 - Nov 2003 ): Job responsibilities : *Customer service & Commercial phone numbers registration. (2) Experience of working in retail banking collection and customer service for Al-Ahli Bank of Kuwait ( Dec 2003 - Mar 2009): Job responsibilities : ( Senior Collection Officer ): *Prepare monthly report of the delayed customers. *Prepare monthly 1st, 2nd, 3rd reminders and send it to customers. *Follow up the pending p-due and collection with the customers. *Update the system with actions and customers status. *Decision of place or remove the customer from irregular accounts code. *Coordinate with Branches. *Transfer non - cooperating customers to legal department. (3) Experience of working in in retail banking collection and customer service for Al-Ahli Bank of Kuwait ( Apr 2009 - 2014): Job responsibilities ( Assistant Manager - Collection Unit ): - Key Responsibilities *Checking on the exact delinquency amount for customers with past dues above 90days at the bank. *Identifying whether the client has a previous legal record. *Checking on the client’s status at work. *Trace reasons of irregularities & assist in rectifying them. *Prepare reports and correspondence on each delinquent account to remain in the Unit and to circulate to other departments or branches upon request. *Mail the necessary correspondence to the client as well as to any parties of relevance. *Recommend the cancellation or reduction of credit card limits & other products in accordance with existing policy. *Reporting weekly, monthly, quarterly, & annually on Non-Performing loans and credit cards *Accommodate customer inquires & customer complaints *Participated Government Fund. *Participated Family Fund. (4) Experience of working in in retail banking collection and customer service for Al-Ahli Bank of Kuwait ( Apr 2015 - until now ) ( Acting head of collection - Collection Unit ) Supervisory Responsibilities : Supervising 12 employees. Training workshops: - Training Courses at the Institute of Banking Studies: * Introduction to banking. * English conversation skills. * English for business meetings. * English for bankers & professionals. * Arabic report writing. * Program on combating money laundering & terrorist financing. *Service awareness workshop. *Rules of collection’s Skills: - Computer Skills: * Working with Microsoft Office. * Working with Internet and E-mails. * Customer service and dealing with different types of customers. * Experience in banking operations.