Smart Solutions Designer
Sarai
Total years of experience :18 years, 6 Months
• Responsible for the design, and implementation for smart solutions projects CCTV, IT, Audio/Video, and low voltage systems.
• Meeting with prospective clients and making business agreements
• Budgeting high end projects and establishing profit benchmarks
• Responsible for attaining cost effective solutions for customer requirements
• Establishing maintenance agreements with customers and providing on-demand customer support for the provided company solutions.
Team lead of a group of engineers operating a 24/7 support facility for an international network
operating center providing satellite and network solutions.
• Solving customer problems related to braodcast satellite services including playout
servers, high end receivers and satellite monitoring equipment.
• Creating templates and putting into affect reporting techniques for the MCR members.
• Assisting in the development of the 24/7 monitoring system including providing suggestions for development and methods of implementation.
• Report writing based on control room activity including task charts and employee functions.
• Providing broadcast solutions for customers and suggestions for ways of improvement to enhance their broadcast experience.
• Managed to keep full support of company broadcast and NOC services through the COVID-19 crisis and dealt with risk management of possible office infection circumstances.
• Organized and planned the merge if two departments to increase efficiency and maximize on resources including scheduling, training, and knowledge sharing.
• Performed internal technical audits to assist in the restructuring process of the company strategic plan.
• Master Control Room Manager of a group of engineers and technicians for complete audio-video and telecommunication infrastructure including high end control room and satellite/streaming equipment.
• In charge for the complete re-design, implementation, and maintenance of the media station including connections, system control and inter-component communication, networking, and operation.
• Liaising with 3rd party system providers from all over the world regarding system implementation, configurations, and troubleshooting system defects and malfunctions, including ROSS Video, Evertz, VSN, Fort iGATE, and many more.
• Resolving stream issues, infrastructure malfunctions, and providing support to operators for high end audio-video equipment locally and remotely
• Developed budgets and responsible for upgrades and maintenance of the audio/video infrastructure
• Organized meetings and arranged contracts with vendors for upgrades to multi-connection network, and a/v systems.
TECHNICAL ENVIRONMENT: Microsoft Office Suite, Windows XP/Vista, Adobe, VSN (Video Stream Networks), HTTP, TCP/IP, IP, WAN, LAN, Vegas, Edius, AutoCAD Architecture 2007/2009
• Provided third level engineering support to customers and beta users to efficiently resolve complex trouble tickets and customer complaints.
• Assisted in preparing remote satellite communication terminals for VoIP, internet, and video conferencing including LAN setup, satellite antenna auto positioning, modem configuration, and satellite link establishment on different frequency bands.
• Provided software and hardware testing for an auto deploy antenna control system to enhance system performance and usability.
• Created test cases and performed black box and white box testing for embedded control system integration with various VSAT modems such as iDirect, HNS, and Viasat to establish automated telecommunication terminals.
• Provided product acceptance testing requirements, documentation, and training for manufacturer and in-house integration team to maximize on quality control.
• Provided training to second level support, sales, and marketing on new VSAT based products and features.
• Updated and managed internal knowledge base for second level support team on product repair, maintenance and utilization.
• Wrote user manuals and documentation on product setup, configuration, and operation for two-way remote telecommunication terminals
• Transferred knowledge of new applications/services to the Operations team
• Controlled client and in-house change requirements for product development life-cycle.
TECHNICAL ENVIRONMENT: Microsoft Office Suite, Windows XP/Vista, Design Data Manager (DDM), Adobe Photoshop, ASP.NET, Code Warrior (C Language), HTTP, TCP/IP, IP, WAN, LAN, JavaScript, Linux, Cablequity, Zilog, various satellite modem applications, and interfaces