ERP Analyst/ Functional Consultant
Amreli Steels Limited
Total years of experience :21 years, 9 Months
My main function is to assist the Director of IT & Finance by leading strategic business projects and programs.
Provide tactical and strategic input under the direction of Amreli Steels IT Director towards Amreli Steels current and future business applications.
Identify how to exploit the current systems and more importantly given the forward agenda determine what is needed to support the business for the future.
Implementation of Financials (GL, AP, AR)
Implementation of Supply Chain (SOP & POP)
Created and maintained an ERP Service Catalogue and a Change & Release management process.
Created and maintained an ERP Configuration Management System.
Created and managed the event, incident, problem and access management processes.
Enabled effectiveness and efficiency in the delivery and support of IT services.
Training to Accounts, Finance, Sales & Marketing, Purchase and Logistics departments.
Maintenance of other customizations within ERP Suit.
Performed a conversion of data from a legacy system to Oracle. Built a custom ETL Tool (Extraction, Transformation, and Loading tool)
Implemented a full range of IT Services from off-shore development, to outsourced data center, multi-lingual Service Desk and local application support team.
Recruited and managed a team of eight Oracle application support analysts (internal / external) to provide 2nd level support to 1, 500 users across Health management, supply chain, finance and account receivable.
Created and managed the event, incident, problem and access management processes.
Created and maintained an ERP Configuration Management System.
Controlled IT systems with significant impact to corporate revenue stream, including a network of 80+ interfaces connected to the ERP system.
Supervised Service Desk support dashboards to review SLA metrics, training gaps and Service Process Improvement initiatives.
Escalation point 24/7 for critical issues and ensured successful month-end support.
Participated in the Oracle 11i ERP system implementation project, providing consulting on processes and procedures for Order to Cash (O2C), tested new functionalities and deployed to Production.
Implemented and maintained global process design and configuration of the Oracle ERP system.
Provided worldwide testing, validation and certification in support of Oracle and boundary systems.
Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.
Analyzes the business unit’s activities and trends and compares analyses against the service standards and best practices.
Develop graphs, reports, and presentations of project results.
Presents findings and works with the Business Unit Leader and other personnel to identify and implement strategies that will address tactical and strategic goals.
Also develop and prepare effective Business reporting tool for Financial, Production and Customer Service.
Supervised Service Desk support dashboards to review SLA metrics, training gaps and Service Process Improvement initiatives.
Training to Accounts, Finance, Sales & Marketing, Purchase and Logistics departments.
Maintenance of other customizations within ERP Suit.
Installation and configuration of “Oracle Product” on all platforms at client side within EMEA Region.
Solution to problems and bugs related to Oracle Products.
Manage Standby Database, performing Replication through various different tools and techniques. Technical assistance of Oracle Database to client includes tuning, backups & Recovery issues.
Monitoring and maintaining of server system stability and performance with associated maintenance activities.
Developing, analyzing and maintaining Sales History on brands, SKU’s, Monthly, district and town wise.
Trade offer monitoring on daily basis as per brands, SKU’s, district and town levels.
Preparation of Incentives for the distributors, sales force and providing detail targeting reports to GM sales and marketing.
Developing reports for overall Brand Performance regionally.
Involved in other statistical works which includes budgeting, costing, gap analysis etc.
MBA 2007 Griffith College, Dublin, Ireland CGPA 3.15
Intermediate 1999 S.M. Science College, Karachi Pakistan Second Division