Operation Manager
Saudi Gulf Airlines
Total years of experience :14 years, 10 Months
Start working for Saudi Gulf Airlines as Duty Manager in King Fahad
international airport. Then I move to AHB regional airport as Station Manager
and start up the station from beginning.
‑ Ensure all operations are carried on in an appropriate, cost‑effective
way.
‑ Improve operational management systems, processes and best
practice.
‑ Oversee budgeting, reporting, planning, and auditing.
‑ Perform quality controls and monitor production KPIs.
‑ Recruit, train and supervise staff.
‑ Find ways to increase quality of customer service.
‑ Help the organizationʼs processes remain legally compliant.
‑ Make important policy, planning, and strategy decisions.
Manage all airport operations to make sure of smooth operations flights also
dealing with other company departments and airport authorities also
handling company to make sure that customer get highest and quality
services. also handling daily flights disruption and making daily reports.
Working with NAS holding to supervising the quality of services and
punctuality of employees and making plans to improve the level of services
provided to our value customers. also dealing with all departments in the
company to solve any issues for the clients, and ensured strict adherence to
company policies and procedural guidelines.
working for Sama Airline as Sales Supervisor and operation officer, for
western region job involves, looking after day to day activity and daily
showroom sales of Jeddah, Abha, Madinah, follow up with the travel
agencies for improvement of Inbound & Outbound sales, handling group
booking for making by consulting the higher authority specially during Haj /
Ramadan, preparing duty roaster for the counter staff for Sales Counter on
Airports and Sales Showroom, handling petty cash, sorting out the problem
with distributed passengers, with the management approval and keeping in
mind the company interest. Planning, developing and implementing sales
ideas for improving showroom sales. Overall working independently by
consulting the manager, helping and supporting Travel Agents with bearing
company interest as priority.
helping sorting out
the problems, sorting out minor problems in the system also well versed with
the system, maintaining the daily cash and sales report and submitting to
the Sales Supervisor, Hand walk‑in passengers and corporate clients.
