ali jaber

- Provide reactive and proactive support to DU (www.du.ae) for their Global Hosted Unified Communications Service (HUCS)
- Supporting products including Cisco Unified Communications Manager (CUCM), Vision OSS USM, Movius IP Unity Voicemail, Cisco PGW/HSI, Cisco ASR SBC
- Implementation of in-life platform updates (Maintenance Releases and ad-hoc fixes), working to ensure right first time fixes are deployed.
- Point of contact for the Customer Operations and Design teams for in-life queries
- Member of the HUCS/HCS delivery team during end customer deployment projects
- Transfer of Information and technical updates to Customer and Cisco teams
- Support of customer specific testing activities for bespoke feature requests
- Escalation point for Cisco re-active (TAC) teams
- Participate in regular Service Request Review’s with Customers and the Cisco Support Team.
- Manage operational/in life technical relationship with Customer Operations Teams
- Regular On-site activities providing activities such as troubleshooting and technical guidance to customer operations and fulfilment teams

- Working as Pre & Post sales Engineer, implemention and configuration for cisco products.
- Participating Presales Team with Desgine stage and handling the Voice one.
- Participating Sales team and help with customer presentations.
- Conduct Projects Documentations, Survay and customer traning .

- Selected Projects :

- Frindy Mobile : Designe, Implemntaion, Configuration, documentaion, tuning and customer traning for complete IPT soution (CUCM, Unity Connection, CUCCX).
- Hashmiet Royal Court : CUCM with Nortle PBX intergation and full Voice GW redundancy solution to meet the best practies.



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- Free Duty Shops : Cisco Unity Express integration with CUCM, Auto Attendant, implement the needed features, Class of restricions, network migrations, ASA5xxx and IPS .
- Arab Potash Company : CUCM with Mirosoft Unfied messaging integration to move from cisco unity to microsoft one.
- UTS : Setup new CUCM cluster with Cisco unity Express and voice GW.
- KASOTIC : Complete full redandnt Network Infrastrucure solution, HSRP, PVSPT, Etherchannel, Cisco LMS

- Troubleshoots and resolves complex customer network problems across a broad range of technologies.
- Acts as a technical focal point for large account network problem resolution.
- Builds simulated networks in test labs to resolve medium to complex customer’s problems and compatibility issues.
- Questions ways of working and suggests improvements.
- Expert level in configuring, deploying, and troubleshooting Cisco Gateways, CUCM, H323, SIP .
- Professional level in configuring and troubleshooting CUCCX and Cisco Unity.
- Interface with high level customer who is technical and system engineers of international companies worldwide such as (NASA, Eric& Young, Cambridge University, and AT&T).
- Providing support for Cisco Unified Communication deployments and infrastructure including Cisco Call Manager versions 6.x and below, IPCC Express versions 5.x, 6.x, and below, UC 500 series, H323, SIP .
- Reproducing the problems experienced by customers in the TAC LAB, and pinpointing and diagnosing defects/bugs using Cisco TAC knowledge base and by accessing customers’ systems remotely via TAC collaboration tools.