Enterprise Architect
Dell
Total years of experience :20 years, 8 Months
Context: Cerner deployment in the HH (Heart Hospital, Qatar) and the NCCCR (National Center for Cancer Care & Research, Qatar)
Mission: Design interfaces; ensure alignment with defined business processes; Quality assurance for several interfaces documentation.
Design the interface to integrate Cerner Millennium (PharmNet) with Pyxis (dispensing medication solution). Define the HL7 V2.3 messages that will be exchanged between Cerner and Pyxis.
The state of Qatar would like to implement a new healthcare insurance model nationwide. The project aims to define the architecture of the Healthcare Insurance solution, from the HMC perspective, based on 5 different layers:
1. Business architecture
2. Data architecture
3. Application architecture
4. Integration architecture
5. Technology architecture
The architecture defines the strategy that allows HMC to produce Accurate, Complete and Timely claim. The organization requires the services of 3 enterprise architects to meet the challenge. Mr. Krichene is leading the Data architecture development and is actively participating in the development of the business, the application and the integration architectures. Accomplishments of Mr. Krichene are:
• Elaborate the data target architecture
• Identify missing data in the current state that are required to support target business processes
• Define at high level required process/tools/applications to collect, treat and produce missing data
• Design the mapping between the target business architecture and the target data architecture
• Recommend data related standards and best practices
Context : Improve quality of IT services and the maturity of underlying processes based on the ITIL framework.
Mission: Design and Implement ITSM processes: Incident, Request, Problem, Change, Release, Assets and Configuration Management.
• Develop target processes and required structure of roles and responsibilities with stakeholders collaboration
• Define functional specifications for the solution (based on CA Service Desk Manager V12.7)
• Support and lead integrator in the configuration of the solution to ensure the respect of targeted processes and workflow
• Define tests cases and test the configuration for compliance with functional specifications
• Collaborate to define the organisational change management strategy (including the communication and the training plan)
• Contribute to the elaboration of the training materiel
• Participate in the training of stakeholders on targeted processes
Technological products implemented: CA ServiceDesk Manager
Context: Minimize risky changes to the production environment and reduce security incidents
Mission: Design and Implement Change Management and Problems Management processes (based on ITIL Framework)
• Audit the maturity of ITSM processes Incidents Management/ Request fulfillment/ Change Management/ Release Management based on the TIPA methodology
• Elaborate a recommendations plan to reach the desired state
• Design the change management and problem management processes with stakeholders collaboration
• Define functional specifications for the solution (based on CA Service Desk Manager V12.5)
• Support and lead the integrator in the configuration of the solution to ensure a respect of targeted problem management and change management processes and workflow
• Define tests cases and test the configuration for compliance with functional specifications
• Define the organisational change management strategy (including the communication and the training plan)
• Elaborate the training materiel (based on a real-time simulation scenario)
• Train all the IT Directorate staff including directors and managers (190 individuals)
Technological products implemented: CA ServiceDesk Manager
Technological products used: MS Visio / MS Office
Context : Compliance with government policies and streamline IAM (Identity and Access Management) activities
Mission : Design, develop and implement required processes and controls in the context of solution implementation:
•Gather and synthesize business and IT requirements
•Define and document the scope and objectives of the solution
•Define the project plan (for delivering processes from design to deployment phase)
•Elaborate the architecture of Identity and Access Management (IAM) Processes
•Design and develop processes and controls that will be supported by the solution
•Define the integration of IAM products with the Service Desk solution at the process and at the functional level
Technological products to be implemented :
Identity and Access Management
* CA IdentityMinder (formerly CA Identity Manager)
* CA GovernanceMinder (formerly CA Role & Compliance Manager)
Technological products used : MS Visio
Desjardins, the largest cooperative financial group in Canada, overall assets of over $190 billion, almost 50, 000 employees (http://www.desjardins.com)
Context : Establishment of a new operational model for IT service centers in a financial organization
Mission : Implement 2 new organizational functions, required processes, controls and tools within the IT service centers, namely :
• Continual Service Improvement
• Metrics and Reports
Desjardins defined a new operational model to be implemented in its IT service centers.
The aim of the project is to design, develop and implement the following support functions (representing the new operational model) for IT service centers:
• Continual Service Improvement Function
• Reports and Metrics Function
• Early Life Support Function
• Training Function
• Customer Satisfaction Function
• Quality and Compliance Function
• Workforce Management Function
Desjardins requires the services of a team of Business Analysts to implement these functions and processes and organizational structures supporting them. For the first step of the project, accomplishments of Mr. Krichene are :
• Define detailed vision, scope and objectives of each function
• Assess the current maturity level of IT service centers in relation to these functions
As a second step, for both functions " Continual Service Improvement" and "Reports and Metrics", accomplishments of Mr. Krichene are:
• Define the project plan for project management purpose
• Establish and elaborate the management framework
• Design and implement Key Performance Indicators (KPI)
• Elaborate the architecture of processes for each function
• Develop target processes and controls supporting these functions, including service requests management processes
• Establish required structure of roles and responsibilities
• Identify deviations (between the actual and the target situation) in terms of activities, roles, resources and tools
• Facilitate meetings validation and improvement of processes and roles with managers and operational employees
• Design and develop tools to support target processes and controls
• Train employees to new processes and tools
• Deploy target processes, structure of roles and responsibilities and tools
• Support the change management activities
Technological products implemented :
• Request management tool for each function
• Tailored management reports
• Request forms
• Tools for analyzing the feasibility, the cost and the added value of each request
Technological product used :
• MS Visio
BDBC : Business Development Bank of Canada, 1800 employees serving more than 28000 Canadian businesses (http://www.bdc.ca)
Context: : Software Implementation in a banking organization
Mission: Design, develop and implement required processes and controls in the context of solution implementation
• Gather and synthesize business and IT requirements
• Identify and analyze actual processes, procedures and tools to identify problem areas including non-value adding activities, gaps, and overlaps
• Develop target processes and target roles and responsibilities in collaboration with stakeholders
• Design and document workflows that will be implemented by each solution
• Analyze and identify the impacts on actual operations
• Support the change management efforts in the implementation of new processes (training, awareness ...)
• Support and guide integrators in configuring solutions for implementing respective processes
Technological products implemented :
• Microsoft Team Foundation Server (TFS) solutions
• PeopleSoft ePerformance solutions
• Microsoft BitLocker encryption solution & Microsoft BitLocker Administration and Monitoring (MBAM)
• CA ServiceDesk Management (SDM), the ITIL change management process
Technological product used :
• MS Visio
BDBC : Business Development Bank of Canada, 1800 employees serving more than 28000 Canadian businesses (http://www.bdc.ca)
Context : Streamline Identity and Access Management (IAM) operations and ensure a better access control governance
Mission : Design and implement (IAM) processes in the context of security solution implementation
• Gather and synthesize business and IT requirements
• Identify and analyze the processes, procedures and tools currently in use for Identity and Access Management (IAM)
• Elaborate the process architecture of the solution
• Develop processes for the following scenarios:
o Create Profile and granting access
o Changing standards access (including the removal of access)
o Changing privileges access (Administrator)
o Disabling access after termination
o Reset passwords
o Disable emergency following an unscheduled termination
o Access Review
• Define, integrate and document controls within processes
• Design and document workflow to be configured in the IAM solution
• Work closely with the security team for the design and the validation of processes and controls
• Develop and validate the new roles and responsibilities in collaboration with stakeholders
• Introduce new processes to managers and obtaining their approval
• Deploy target processes and the target structure of roles and responsibilities
• Support the change management efforts in the implementation of new processes (training, awareness ...)
• Support and lead the integrator in the configuration of the IAM solution to ensure a respect of targeted IAM processes and workflow
Technological products used :
• MS Visio
• Quest ActiveRoles Server
(www.mtq.gouv.qc.ca)
The IT Service Management is currently supported by two separate entities that have different ways of doing. The goal of the mission is to build the foundations for the future standardization of processes. Elements that are in the scope of the mandate are :
• Service desk function
• Incident management process
• Problem management process
• Change management process
• Release management process
• Configuration management process
Tools supporting function and processes:
• HP Service Management for one entity
• Homemade tools for the other entity
For this mission, accomplishments of Mr. Krichene are:
• Define the project plan for project management purpose
• Identify IT service management processes currently in place (for both entities) and the tools that support them
• Assess the level of maturity of these processes based on ITIL and COBIT V4.1
• Identify current opportunities of improvement for the processes
• Define Key Performance Indicators (KPI) to better monitor the performance of existing processes
Technological products used :
• MS Visio
• HP Service Manager (HPSM)
(www.caaquebec.com)
Context: Compliance for PCI-DSS (Payment Card Industry Data Security Standard)
Mission: Design and Implement processes and controls to manage configuration changes on security appliances (firewall, VPN)
DETAILED ACTIVITIES:
• Analyze controls required by PCI-DSS standard
• Audit the organization and identify non-compliances
• Develop target processes and controls to respond to PCI-DSS requirements
• Elaborate a tool to support processes
• Facilitate the adoption of new processes and controls
Technological products:
• MS Visio
(www.rrq.gouv.qc.ca)
Context: Improve the management of change requests
Mission: Design a Single Point of Contact (SPOC) function to manage systems change requests
DETAILED ACTIVITIES:
• Manage the project
• Analyze and document the current systems change management requests
• Gather and synthesize business and stakeholders requirements
• Define and document the target situation in accordance with ITIL best practices
• Elaborate the solution requirements
• Perform the architecture of the target business solution in terms of processes and tools to achieve the identified target
Technological products:
• MS Visio
(http://www.desjardinsassurancevie.com)
Context: Compliance to the C198 act (Canadian equivalent of the US Sarbanes-Oxley Act)
Mission: Help the organization becomes C198 compliant
DETAILED ACTIVITIES:
• Audit the organization in accordance with C198 requirements (using in support the ITGI "IT Control Objectives for Sarbanes-Oxley" and COBIT V4.0
documentation)
• Establish a target maturity level and identify non-conformities
• Design required controls and processes to achieve the targeted maturity level and resolve non-conformities
(www.momentumtechnologies.ca)
Context: Research and Development (R&D)
Mission: Assess the feasibility of feeding a Configuration Management DataBase (CMDB) through management consoles (i.e.: Oracle Enterprise Manager)
DETAILED ACTIVITIES:
• Analyze all the configuration information collected by the IT infrastructure Management Console namely Oracle Enterprise Manager
• Identify and evaluate various scenarios for the extraction of data configuration from Oracle Enterprise Manager
• Identify and document a solution for feeding configuration management Database (CMDB) with configuration information from Oracle Enterprise Manager
Technological products :
• MS Visio
• Oracle Enterprise Manager
(www.mrn.gouv.qc.ca)
Context: Improve IT service management inside the organization
Mission: Assess the opportunity and feasibility of establishing a Configuration Management
DataBase (CMDB) within the Ministry of Natural Resources and Wildlife (MRNF)
DETAILED ACTIVITIES:
• Analyze the maturity level of the actual process and system configuration
management of IT in place in accordance with the ITIL framework
• Define a target maturity level for the process
• Identify and recommend a solution architecture to allow the organization to establish a unified CMDB and a unified process for managing CMDB
Technological products:
• MS Visio
• Oracle Enterprise Manager
(www.ramq.gouv.qc.ca)
Context: Improve HL7 V3 messages management (implementation of the Electronic Health
Record for Québec province)
Mission: Design a process to facilitate the analysis and the production of new HL7 V3
compliant messages by the organization
DETAILED ACTIVITIES:
• Identify and analyze best practices in the management of HL7 V3 messages
• Identify messages versioning best practices inspired from the ITIL release
management process
• Identify improvements in the actual process and recommend automating
activities when technology permits
Technological products:
• MS Visio
(www.ramq.gouv.qc.ca)
Context: Operational Governance Improve Oracle DB operations management
Mission: Develop and propose new processes (based on ITIL) for the management and operation of Oracle databases in the RAMQ (Régie de l'Assurance-Maladie du Québec)
DETAILED ACTIVITIES:
• Identify and define potential processes to support IT operations based on ITIL
• Assess the maturity of existing processes in accordance with COBIT V4.0
• Recommend improvements that should be implemented as a next iteration
(formalization of processes and implementation of supportive tools)
Technological products: • MS Visio
• Oracle Enterprise DataBase
(www.momentumtechnologies.ca)
Context: Improve IT service management inside the organization
Mission: Design and develop an IT solution to manage IT Incident based on ITIL
DETAILED ACTIVITIES:
• Conduct a market study on software supporting IT incident management
• Gather stakeholders and business requirements
• Design the incident management process
• Define necessary workflow
• Elaborate functional and non-functional specifications of the solution
• Program the application in accordance with functional specifications using
Oracle Application Express (Oracle APEX)
• Test the application and coordinate the migration to the production
environment
• Train IT technicians to use the application and to handle IT incidents
Technological products used:
• Oracle Application Express (Oracle APEX)
http://www.momentumtechnologies.ca
Context: Research and Development
Mission: Design a solution to establish an integration at the data level between existing health
information systems and the conceptual data reference model of the health care system in
Québec
DETAILED ACTIVITIES:
• Analyze the conceptual data reference model (CDRM) of the health care system in province of Québec
• Analyze typical data models of organizations in the health field
• Elaborate the architecture of a solution to link between the CDRM and existing
data models
(www.momentumtechnologies.ca)
Context: Research and Development
Mission: Generate a valid HL7 V3 message using tools provided by Health Level Seven
International (www.HL7.org) and test the functionalities of the Healthcare Transaction Base
(HTB) from Oracle with this message
DETAILED ACTIVITIES:
• Analyze software features HL7 Rose-Tree and HL7 Visio plug-in for building a
valid HL7 V3 message
• Analyze transport specifications for HL7 (MLLP, EbXML, Web Services)
• Analyze the HTB Gateway software features and MLLP protocol it supports
• Analyze the identity and access management features of HTB from Oracle
• Document the results of the analysis and present it to managers
Technological products used:
• MS Visio
• Oracle Healthcare Transaction Base
(www.momentumtechnologies.ca)
Context: Research and Development
Mission: Define, analyse and synthetize systems integration concepts and tools (workflow,
BPMS, EAI, SOA, ESB)
DETAILED ACTIVITIES:
• Define the concepts of systems integration
• Define relationships between these different concepts of integration
• Analyse the tools that support these concepts, namely: Oracle Workflow, Oracle
BPEL, Microsoft BizTalk, JBoss jBPM, OpenWFE
• Analyze the appropriateness of an internal use of these products to develop a
new offer and a new expertise on the market
(www.momentumtechnologies.ca)
Context: Research and Development
Mission: Analyse and document the functional architecture of the application platform development HTB (Healthcare Transaction Base) from Oracle
DETAILED ACTIVITIES:
• Analyze HTB features
• Analyze the business opportunity related to this product
• Realize a synthesis of the functional architecture of the product and how it could be used in conjunction with other Oracle products
(www.momentumtechnologies.ca)
Context: Research and Development
Mission: Analyse and popularize the HL7 V3 messaging standard for managers
DETAILED ACTIVITIES:
• Analyze the HL7 V3 messaging standard
• Elaborate a reference document for managers on the standard
• disseminate knowledge within the company
(https://www.cirrelt.ca/)
Context: Simulate and study the bullwhip effect in a supply chain of a manufacturer
Mission: Design, develop and implement a software module to simulate and monitor key financial indicators in real time (gross operating margin, turnover, value inventory levels, etc...)
DETAILED ACTIVITIES:
• Conduct research on performance indicators of the supply chain
• Gather stakeholders and business requirements
• Elaborate functional and non-functional specifications of the solution
• Develop and implement a software module to measure financial performance indicators of the supply chain using the VB.Net
Context: Improve the management of inventory
Mission: Design and develop an application to manage inventory and to calculate the unit
cost using MS Access 2003
DETAILED ACTIVITIES:
• Gather user and business requirements
• Document the solution requirements
• Develop and deploy the application using MS Access, SQL and Visual Basic
Application
Technological products used:
• Microsoft Access 2003
Master of Business Administration (M.B.A.) in information technology
Certificate in IT, Design of Information Systems
