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Talal Alamri,   Senior Associate IT service and operations

Talal Alamri

Senior Associate IT service and operations ·ٍSEVEN.sa

Saudi Arabia

Diploma, IT Systems Support

Work experience

Total years of experience: 8 years, 11 months

Senior Associate IT service and operations

September 2021 - Present

ٍSEVEN.sa

Riyadh, Saudi Arabia

September 2021 - Present

Senior Associate IT service and operations

Company industry:
Entertainment
Job role:
Information Technology

IT Support - Team Lead ( Assigned )

July 2018 - September 2021

Saudi Research and Publishing. Co

Jeddah, Saudi Arabia

July 2018 - September 2021

Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating, and adhering to new procedures, policies, and goals. Establishing, recommending, and implementing policies to ensure quality, timely, and efficient design of user-oriented services.

Company industry:
Publishing
Job role:
Information Technology

IT Support Engineer

December 2017 - September 2021

Saudi Research and Publishing. Co

Jeddah, Saudi Arabia

December 2017 - September 2021

Helps in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related & IT-related problems, responsible for the smooth operation of computers & systems also ensure that users get the maximum benefit from them.

Company industry:
Publishing
Job role:
Information Technology

IT-Helpdesk

November 2017 - December 2017

Almajal G4S. Co

Jeddah, Saudi Arabia

November 2017 - December 2017

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Company industry:
Facilities & Property Management
Job role:
Information Technology

Job Training

August 2017 - August 2017

Neproplast. Co

Jeddah, Saudi Arabia

August 2017 - August 2017

Job Training in Information Technology Department ..

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Information Technology

Job Training

March 2017 - March 2017

Saudi Air Navigation Servers. Co

Jeddah, Saudi Arabia

March 2017 - March 2017

Job Training in Information Technology and Support Services Department ..

Company industry:
Airlines
Job role:
Information Technology

Job Training

January 2016 - January 2016

Saudi Airlines. Co

Jeddah, Saudi Arabia

January 2016 - January 2016

Job Training in Information and Communications Technology Department ..

Company industry:
Airlines
Job role:
Information Technology

Education

International Technical College At Jeddah

August 2017

August 2017

Diploma, IT Systems Support

Saudi Arabia

GPA (point): 3.75 out of 4

GPA (point): 3.75 out of 4

Diploma in IT Systems Support

Laureate International Universities

April 2016

April 2016

Diploma, IT Technical Support

Saudi Arabia

GPA (point): 3.5 out of 5

GPA (point): 3.5 out of 5

Associate Diploma Degree in IT Technical Support

Skills

Technical Support

Expert

Problem Solving

Expert

IT Infrastructure Management

Expert

IT Asset Management

Expert

Windows Server Administration

Expert

Network

Beginner

COMPUTER HARDWARE

Expert

RESEARCH

Expert

TECHNICAL SUPPORT

Expert

SERVERS

Intermediate

SUPERVISORY SKILLS

Intermediate

CRITICAL THINKING

Intermediate

INFORMATION TECHNOLOGY

Expert

LANGUAGES

Intermediate

Windows Server

Expert

IT Management

Intermediate

Languages

Arabic

Expert

English

Intermediate

Training and Certifications

Certifications
iso 20000 ITSM
Feb 2021
ITIL4
Dec 2020
(KEA) Cambridge Key English
Apr 2015
(CIT) Cambridge Information Technology
Jul 2016
SMART FM System
Dec 2017
Cambridge English Test
May 2017
(PET) Cambridge Preliminary English
Jul 2017