Faisal Alzahrani

• Responded to customer inquiries on insurance products, policies, and service procedures.
• Processed customer requests and complaints, provided suitable solutions, and escalated complex cases.
• Maintained customer satisfaction through clear communication, accurate follow-up, and service quality standards.
• Supported performance indicators for service quality, response time, and customer care efficiency.

• Taught English courses aligned with the American Diploma curriculum (Cognia-accredited school).
• Prepared lesson plans, classroom activities, and learning materials aligned with academic objectives.
• Monitored student progress, assessed performance, and provided feedback to support language development.

• Received patient calls, answered inquiries, and supported appointment coordination.
• Entered patient data accurately and directed patients to the relevant hospital departments.