Collections Manager
Excel Collections Agency W.L.L.
Total years of experience :16 years, 7 Months
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Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
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Overseeing staff members and ensuring accurate and timely communication with customers.
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Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
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Setting payment collection goals and targets for the company.
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Creating and implementing a strategy to improve the collection of outstanding credit.
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Preparing daily and monthly feedback reports on payment collections.
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Communicate with clients to build and maintain a strong working relationship.
Directed and trained in-house and external collectors on collection tactics and improved the performance of the Collection.
Designed and administered daily collection process to ensure that overdues are efficiently addressed and targets are achieved.
Chaired meetings for the collection staff and sat plans and goals to boost the collection and remove obstacles.
Developed and presented statistics reports to reflect the trends of the collection activities and results.
Created escalation strategies and action plans to improve the collection.
Administered and monitored outdoor collection activities and decided further actions.
Established relationship with customers in attempt to determine reasons for overdue payment, reviewed terms of credit contracts
and advised proper solutions.
Authorized to take decisions with reference to transferring defaulted customers to the Police or Court.
Ensured that the company policies, rules and procedures are followed by the collection team.
Tracked and traced customers their to new addresses by inquiring using different sources of information.
Documents financial transactions by entering account information.
Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Provides financial information and reports to the management by researching and analyzing accounting data.
Handling, controlling and insuring timely cash receipts, payments and bank reconciliation.
Communicate and interact with the external auditors and insure fairy statement of financial records.
Collaborating with the project manager to develop a detailed, cost-effective budget for the project.
Performing accounting duties throughout the project, such as preparing invoices, estimating cash flow, and signing off on purchase
orders.
Developing and maintaining strong relationships with vendors and suppliers.
Make end of year inventory count and costing.
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