Warehouse Operations Supervisor
The Sultan Centre
Total years of experience :8 years, 2 Months
• Plan all Inbound & Put away operations; Staging and Shipping out operations for the day based on all available information and delegate operational activities to the Team.
• Ensure all production orders are shipped to customers in a timely manner in adherence to delivery schedules.
• Maintain strict control over inventory levels in order to meet internal and external demand of product.
• Implement the company’s Health and Safety Policy, ensuring safe working conditions and practices within the Warehouse.
• Ensure the safety and security of all company assets including and not limited to forklift trucks, pallet jacks, shrink-wrap machine etc.
• Liaise with sales personnel on daily stock requirements and ensure that correct stock is delivered to the customer.
• Respond to customer queries and maximize customer satisfaction.
• Organizing and ensuring accurate and periodic cycle counts and stock takes.
• Investigate causes of lost or damaged shipments and other matters; make adjustments where necessary.
• Be responsible for ensuring that the quality of the product and service within the Warehouse is maintained at the highest possible standards for the customer.
• Ensure quality procedures and team quality targets are strictly adhered to.
• Supervise a team of warehouse employees, including hiring, delegation, training, performance evaluation, disciplinary actions, and termination.
• Manage stock due for destruction and product replacement and as per Municipal regulations.
• Ensure initiation and follow up of insurance claims if any.
• Monitor progress of activities and reassign responsibilities as required to ensure effective completion of Inbound & Put away operations; Staging and Shipping out operations.
• Ensure that Quality checks are conducted as per SOP and that follow up actions on non-conforming product is completed on time.
• Monitor all expired / close expiry stock and advise management accordingly
• Working closely with the Purchasing department to ensure adequate stock levels.
• Revert with suggestions to Senior Operations Manager on constraints if any in achieving planned Inbound & Put away operations; staging and Shipping out operations.
• Ensure accurate completion and submission of operational reports and Key Performance Indicators.
• Coordinate with and support the Senior Operations Manager in administrative tasks.
• Provide adequate Root Cause Analysis for defects/non-conformances.
• Report any Inventory Discrepancies to the Senior Operations Manager and coordinate with QA Supervisor for resolving issues.
• Coordinate with the QA Supervisor for resolving discrepancies and non-conformities/defects.
• To ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-confirming product.
• Coordinate with the customers with reference to their need. Receiving packing list, Bill of material from the customer.
• Responsible for all the configuration of the data through the WMS(Warehouse Management System) for inbound Process like, Creating item Master, Quantity Unit of Measure, Vendor, Customer Name, and Storage Template.
• Creating the receipt for the Planning Report based on the Packing lists/Purchased Order/Bill of lading from the vendor.
• Preparation of the ASN detail and submit it to the Manager in the Operation-Scheduling all the appointments for goods to come in the warehouse.
.Receiving the goods from the system and cross check with Receipt Confirmation Report from the Crystal Reports generated through the system.
• Creating Bill of Materials, Quick Receiving for items to be used inside the company, Returns Receiving, Checking Returned Items.