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ali shami, Executive Housekeeper

ali shami

Executive Housekeeper·prime support general services

Lebanon

High school or equivalent, socio economics

Work experience

Total years of experience: 16 years, 2 months

Executive Housekeeper

March 2021 - Present

prime support general services

Al Basrah al Qadimah, Iraq

March 2021 - Present

• Handling 630 guestrooms (484 single, 146 double).
• Handling 30 offices and facilities.
• Daily TBT for the staff and briefing between shifts.
• Daily housekeeping task management.
• Inventory for all the camp and ordering weekly requisitions.
• Managing the staff, the supervisors and dealing with their concerns.
• Deal with complaints and swiftly, efficiently solve them.
• Weekly and monthly reports and housekeepers’ and supervisors’ evaluation.
• Practicing ISO and HAACP.
• Updating the cleaning checklists.
• Following up with the supervisors and training them
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Housekeeping Supervisor

August 2020 - February 2021

gcc

Al Basrah al Qadimah, Iraq

August 2020 - February 2021

• Handled 483 guestrooms (single, double and quadruple).
• Implementing the quarantine (104 rooms) and isolation (26 rooms).
• Daily TBT for the staff and briefing between shifts.
• Daily housekeeping task management.
• Inventory for all the camp and ordered daily requisitions.
• Managed the staff and their concerns.
• Deal with complaints and swiftly, efficiently solve them.
• Weekly and monthly reports and housekeepers’ evaluation.
• Preparing the camp for ISO and HAACP
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

housekeeping supervisor

November 2017 - November 2019

jeyeh marina

Saidon, Lebanon

November 2017 - November 2019

andling 100 guestrooms (between single, sweets and ambassador).
• Daily TBT for the staff and briefing between shifts.
• Followed up inventory and handled daily requisitions and tasks.
• Managed the staff and their concerns.
• Deal with complaints and quickly, efficiently solve them.
• Weekly and Monthly reports and follow up and evaluations
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Restaurant Supervisor

November 2016 - November 2017

jeye marina

Saidon, Lebanon

November 2016 - November 2017

• Checked the all the stations frequently.
• Handled VIP guests and all the complaints.
• Supervised the team and managing their schedules.
• Coordinated with the manager and working in reaching targets.
• Coordinated with the kitchen to serve best quality of food
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

order taker

April 2015 - October 2016

jeye marina

Saidon, Lebanon

April 2015 - October 2016

• Checked my station frequently.
• Handled VIP guests.
• Passed any issue to the supervisor.
• Taking orders from the guests, recommending and upselling.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

senior supervisor

October 2012 - November 2014

al halabi

Dubai, United Arab Emirates

October 2012 - November 2014

supervision
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

order taker

October 2012 - October 2014

sankari hospitality

Dubai, United Arab Emirates

October 2012 - October 2014

• Checked my station frequently.
• Taking orders from the guests, recommending and upselling.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

junior supervisor

October 2011 - October 2012

larc resort

Saidon, Lebanon

October 2011 - October 2012

• Checked the sections stations frequently.
• Handled 2 sections with the order takers.
• Followed up VIP guests and all the complaints of the section
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

order taker

October 2010 - October 2011

larc resort

Saidon, Lebanon

October 2010 - October 2011

• Checked my station frequently.
• Took orders and upselling.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

larc resort

April 2009 - October 2010

larc resort

Saidon, Lebanon

April 2009 - October 2010

• Followed up with the order taker.
• Delivered orders.
• Collecting empty plates and sent them to the washer.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

sarafand high scool

July 2012

July 2012

High school or equivalent, socio economics

Lebanon

sarafand

November 2011

November 2011

High school or equivalent,

Lebanon

Skills

Loyalty
Expert
Loyalty
Expert
Enthusiasm
Expert
Enthusiasm
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Complaint Handling
Expert
Complaint Handling
Expert
Team Leadership
Expert
Team Leadership
Expert
Loyalty
Expert
Loyalty
Expert
Enthusiasm
Expert
Enthusiasm
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Complaint Handling
Expert
Complaint Handling
Expert
Team Leadership
Expert
Team Leadership
Expert

Languages

English

Intermediate

Arabic

Native Speaker

Hobbies and interests

chess