Resident Engineer
National Commercial Bank - Alahli NCB
Total years of experience :21 years, 11 Months
Detecon AlSaudia Co.
*Remotely support branch networks connected on VSat Terminal
* Monitor & Troubleshoot network for 700+ VSat Terminals
* Checking ATM and Transactions through Gasper & Base24 Apps
* Assign daily tasks to coordinators and support teams
* Making Daily Reports for Summary and Escalations
* Single Point Of Contact
* Support branch network and corporate users onsite & remotely
* Windows and banking apps like NBL\BEAM\CCR\KOFAX\IVR\HPSM
* Troubleshoot connected hardware
* Managing all backups including user data
* Resolution within given SLA’s
* Managing application issues with vendors including licensing
* Single Point of Contact for field engineers for all hardware issues
* Follow Up with all users to confirm their issues have been resolved
Highest no. of tickets\incidents resolved per day\month\year within our I.T Support Group.
*ADSL Activation, Configuration & Client side Complete Setup
* Visiting Clients for Maintenance & Troubleshooting
* Supporting Clients on Helpline to resolve minor issues
* Installing\Configuring Wireless Home Routers & Repeaters
* Making Daily Reports
• Manage Support operations for LAN \ WLAN \ WAN
• Complete Installation & Maintenance of Wireless Communication
• Links for 15+ clients
• Installation \ Configuring & Maintaining Windows Server 2003\2008
• ISA Server\Forefront TMG
• Complete Management of Symantec Antivirus Server & Client
• Dual WAN Setup Devices for 100% network availability
• Bandwidth Control with Hardware and Software
• Surf Control 5.0 for proxy filter
• Maintain Backup Servers for 100% Network Availability
• Client side Installations & Troubleshooting
• Making Monthly Reports for data usage
• Purchasing necessary hardware\software upgrades & patches
• Manage Installing\Maintenance of MS ISA Server 2004
• Server\Client Antivirus & Bandwidth Management
• Installing\Maintenance of all network and computers
• Purchasing all HW\SW & Computer Accessories
• Support\Troubleshoot for all pc applications for customers
• Single point of Contact for all vendors including ISP’s
• Complete setup for CCTV plus maintenance
• SPC for Oracle 8i\9i Server\Client Installation, Configuration
• & Troubleshooting
• Designing Forms and generating Reports on 6i
• Complete implementation on client Side
• Train clients and get feedback for further enhancements
• Gathering data from all clients and maintaining automated backup
Special Project; Al Rehaily Rent A Car - Car Rental ERP Solution.
Second division