Agent
Total years of experience :20 years, 4 Months
to make accurate bookings for customers.
•Calculate expenses and write and sell tickets to the passengers.
•Help passengers by answering questions on travel arrangements.
•Help passengers to plan for their trips.
•Help to make and confirm reservations.
•Provide good customer service.
•Re-book tickets and other arrangements.
passengers with self-service check-in
•Inspect and verify passenger documentation
•Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
•Manage passenger baggage processing including handling and fee calculation if applicable
•Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
•Direct passengers through Customs, Immigration, and quarantine as required.
•Make public address announcements as required.
•Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
•Comply with Mauritania Airlines Standard Operating Procedures (SOP’s).
•Other duties as assigned.
and sell transportations, accommodations, insurance and other travel services.
•Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
•Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
•Book transportation, make hotel reservations and collect payment/fees.
•Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
•Deal with occurring travel problems, complaints or refunds.
Global Aviation, Nouakchott-Mauritania
to customer queries in a timely and accurate way, via phone, email or chat
•Identify customer needs and help customers use specific features
•Analyze and report system malfunctions.
•Update our internal databases with information about technical issues and useful discussions with customers
•Monitor customer complaints on social media and reach out to provide assistance
•Share feature requests and effective workarounds with team members
•Inform customers about new features and functionalities
•Follow up with customers to ensure their technical issues are resolved
•Gather customer feedback and share with our Packages, Sales and Marketing teams
•Assist in training junior Customer Support Representatives
Class Aviation, Nouakchott-Mauritania
courses: FSDM) Fès Morocco. CERTIFICATIONS & TRAININGS •English certification at American Language Center (ALC) Fes, Morocco. •Passenger and baggage handling. •Weight & Balance main principles, importance, coordination and procedures •Special categories of passengers, their handling procedures (check-in, boarding). •Customer service, main principles. •Dangerous Good Training Certificate.
courses: FSDM) Fès Morocco. CERTIFICATIONS & TRAININGS •English certification at American Language Center (ALC) Fes, Morocco. •Passenger and baggage handling. •Weight & Balance main principles, importance, coordination and procedures •Special categories of passengers, their handling procedures (check-in, boarding). •Customer service, main principles. •Dangerous Good Training Certificate.