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Ali Taher, Call Center Supervisor

Ali Taher

Call Center Supervisor·Munchease diner

Lebanon

High school or equivalent, Marketing And Commerce

Work experience

Total years of experience: 4 years, 4 months

Call Center Supervisor

August 2021 - January 2022

Munchease diner

Lebanon

August 2021 - January 2022

• Communicating company goals to employees so every employee understands their role in the company
• Documenting employee behaviour and performance, which assists in preparing performance appraisals of team members
• Supervising the staff and assisting staff with customer orders and customer complaints
• Performing call monitoring to ensure the business quality is maintained
• Promoting company upsells with new specials and products

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Sales supervisor

October 2017 - August 2021

Al forno gourmeh

Lebanon

October 2017 - August 2021

• Supervising the manufacturing of parts to customer specification using specified methods and tooling.
• Coordinating the application of support functions within the assigned department/cell to ensure material plans are achieved.
• Ensuring adherence to company policy and labour agreement, including initial administration of local grievance and other personnel related activities associated with the departments being supervised.
• Recommending improvements to the overall operations of their respective department/cell.
• Monitoring performance of department/cell to budgets for attendance, consumable spending, clocking performance and overtime

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Bir hasan institue

August 2018

August 2018

High school or equivalent, Marketing And Commerce

Lebanon

GPA (point): 12 out of 20

GPA (point): 12 out of 20

Thru this field I gained the knowledge about this particular field on how to deal with costumers more How to promote a product What are the needed strategies to keep a costumer What are the used strategies to subconsciously affect the consumers

Skills

Cash Handling
Expert
Cash Handling
Expert
Sales Improvement
Expert
Sales Improvement
Expert
Waste Reduction
Expert
Waste Reduction
Expert
Sales Targets
Expert
Sales Targets
Expert
Upselling
Expert
Upselling
Expert
Positive
Expert
Positive
Expert
Decision maker
Intermediate
Decision maker
Intermediate
Convincing
Expert
Convincing
Expert
Teamwork
Expert
Teamwork
Expert
Time management
Intermediate
Time management
Intermediate
Problem solving
Expert
Problem solving
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Hobbies and interests

Reading / hiking