Ali Younes

Developed long-term customer relationships to ensure satisfaction and increase loyalty.
• Consistently exceeded monthly sales targets by over 120%.
• Coordinated marketing campaigns with the marketing team to enhance product promotion.
• Addressed customer complaints promptly to maintain the company’s reputation.

Led and managed the sales team to drive revenue growth and meet business objectives in the packaging industry. Developed and implemented strategies to expand market share and increase sales performance. Key Roles:
• Managed a team of sales representatives, providing training, support, and performance assessments to maximize efficiency and meet sales goals.
• Developed and executed sales strategies to increase the companys market presence and drive growth in existing and new markets.
• Established and maintained strong relationships with key clients, suppliers, and distributors.
• Conducted market research and competitor analysis to identify sales opportunities and industry trends.
• Prepared and presented sales reports to senior management, including forecasts, budgets, and sales targets.
• Led negotiations and closed deals with large clients, ensuring long-term contracts and repeat business.
• Collaborated with marketing and operations teams to align sales strategies with product offerings and customer demands.

Developed strong client relationships and drove sales growth by offering tailored solutions to meet customers technical needs. Provided exceptional customer service and contributed to the companys revenue goals. Key Roles:
• Identified customer requirements and recommended suitable products and services.
• Managed a portfolio of clients, ensuring consistent communication and follow-ups to maintain satisfaction and loyalty.
• Negotiated contracts and closed sales, meeting or exceeding monthly revenue targets.
• Collaborated with technical teams to address client inquiries and resolve issues efficiently.
• Prepared and delivered presentations to promote products and highlight their benefits.
• Maintained accurate records of sales activities, including customer interactions and transaction details, in CRM systems.
• Participated in market research to identify new sales opportunities and industry trends.

2015 - 2020 Riyadh, Saudi Arabiia

Managed and supervised operations for four retail shops at the airport, ensuring efficient functionality, team coordination, and customer satisfaction. Key Roles:
• Supervised a team of 8 employees, overseeing scheduling, training, and performance evaluations.
• Monitored inventory levels, managed stock replenishment, and coordinated with suppliers to ensure product availability.
• Analyzed sales reports and implemented strategies to meet revenue targets and improve profitability.
• Maintained high standards of customer service, resolving escalated issues to ensure client satisfaction.
• Ensured compliance with airport regulations and retail guidelines.
• Led promotional campaigns and seasonal merchandising to drive foot traffic and boost sales. 2014 - 2015 Beirut, Lebanon