Business Partner / General Manager
Rotana Line Cleaning Contracting
Total years of experience :25 years, 1 Months
Rotana Line Cleaning company - Outsourcing Housekeeping employees "Hospitality"
provides a high standard cleaning service to both residential and commercial clients.
We are dedicated to providing dependable, professional, customised housekeeping services that not only meet your need but your budget as well.
Past 2 and half years started up my own company in the cleaning services industry, Rotana Line Cleaning Contracting with my business partner. We have had good success from residential cleaning and expanded with signed agreements with 4 and 5 star hotels as outsourced professional housekeeping staff.
I was responsible for the company startup which included business planning, recruiting, sales, marketing included design of company logo, financial projections and project delivery.
After one year of operation we decided to expand our business by increasing our employees to 10 after we negotiated with a well-known hotel chains for housekeeping outsourced staff.
Starting up this company has enabled me to overcome many challenges whilst starting up a new company and with many competitors in the market we were able to diversify by moving into the commercial sector of housekeeping whilst keeping our base of residential cleaning.
Managing Director - 6 months consultation project.
My project assignment was to setup TourGlob Tourism new offices and recruit experienced teams which specializes in Tourism /Hospitality in Eastern Europe Belarus and middle East and to oversee the process of International travel flight packages and Internet online portal services. My role was to do the following as a set up project for 6 months:
Achievements
Gain approval from Ministry of Tourism to be certified and licensed to open as a Tourism Office.
Full Power of Attorney rights to represent Owner in Bahrain as HQ.
Office Set-up with furnishing the departments: Frontline, HR, Finance, IT, HR and Meeting Rooms .
Head Hunted, Recruited experienced team for offline department “Office manager, Supervisor, ticketing” and General Manager, Product Manager and E-Commerce for Internet Online Portal department.
Contracted with professional PRO Public Relations officer agent to manage our LMRA/GOSI/VISA’s
Part of team who organized EMITT Travel Industry exhibition stands in Istanbul.
Exstensivley researched Pursued and signed regional partnership agreements in Muscat/Oman, Lebanon, Tunisia, Georgia, Sri Lanka Tajikistan countries to represent TourGlob Belarus and East Europe.
Remotely Managing team in Belarus and Turkey.
Business Travel to Belarus/Istanbul for appraisal and team recruitment for local positions.
Market research and presentation Belarus with expected business plan Presenation for B2B B2C customers.
May 2010 - May 2014
Regional Business Development Manager (Middle East, Turkey & Pakistan)
Drove organisation business through research and targeted prospective business and new revenue opportunities through the use of existing and growing networks. Developed and retained a pipeline of qualified opportunities within the designated markets. Implemented an assertive Sales & Marketing strategy which was target based, for each of the markets. Managed country specific P&L and maintained a profitable Market Share throughout the regions. Managed ROI, Budget and KPI as well as led and managed different culture and dynamics of employees in the Middle East, Turkey and Pakistan territories. Implemented a new efficient structure for customer service delivery and support across the region which was in line with companies vision and standards. Liaised extensively with HR for recruiting which included hiring locally skilled for designated territories. Established and implemented new lines of onsite and classroom training.
Highlights:
Successful transition from NDC ( National Distribution company ) to Direct Travelport Management operations in Bahrain by successful recruitment of employees from entry level to senior management Including helpdesk set up sales account managers and training up to area manger .
Secured Bahrain Market Share (17%) during conversion period from 3rd party (National Distribution Companies) to Travelport International Management.
Developed new dynamic strategies for new business and achieved sales organisation goals in my designated Regional Territories.
Created new organization structure for regional team which entailed recruitment and promotions to Area Sales Managers positions reporting directly to myself.
Created and implemented of local Helpdesk calls process within the regions and centralised to Travelport Middle East head office in Dubai.
Key Responsibilities:
Organising preparing and implementing recruitment drives including, liaising with HR and relevant recruitment agencies, writing job roles and descriptions, candidate selection and conducting interviews.
Leading and Managing Sales force including key targets and pipeline management.
Preparing tender proposals, negotiation and presenting bids for new key accounts and existing customers.
Presenting to senior executive management and stakeholders for monthly quarterly and yearly updates.
Presenting to new and key accounts for latest products and services.
Managing weekly/Monthly/Quarterly meetings with my team within assigned regions for to date updates.
Identifying target clients and liaise with key decision makers and stakeholders.
Prospecting for potential new clients and turn this into new win business.
Arranging and participating in internal and external client meetings and debriefs
Assisting with the development of a vision, strategy and plan of the organisation.
Analysing market and competitors, identifying and developing unique selling skills
Identifying prime leverage areas of business through regional surveys and analysis.
Designing and implementing strategic marketing and business development measures to optimise sales, volume distribution and customer service within assigned regions.
Cultivating new business partnerships and developing existing clientele, understanding business challenges.
Securing existing clients contracts and increasing their Market share in all regions.
Building strong and supportive business relationships at all levels within key customers.
Introducing new products and services to enhance existing relationships and grow revenue on priority accounts.
Developing Sales Force negotiation and communications skills.
Meeting with Airline Senior Management in the regions to negotiate and ensure contractual agreements were fulfilled.
Joined the organization as Business Development Manager for Bahrain region and merited promotion to Business Development Manager managing 30 employees with-in my regions, Bahrain, KSA (Jeddah) - Kuwait & Yemen through excellent performance
Designation Chronology:
• 2006 - 2010: Business Development Manager - (Bahrain, KSA (Jeddah) - Kuwait & Yemen).
• 2004 - 2006: Business Development Manager - (Bahrain).
Highlights:
> Drove business and ensured sustained growth in Jeddah, Kuwait, Yemen
and Bahrain markets.
> Increased Jeddah market share year over year 40%.
> Augmented Kuwait market share year on year by 19%.
> Set up Yemen office and recruited commercial, technical and training
employees.
> Oversaw the functional area of planning, organizing, staffing/directing, and
played a pivotal role in formulating organizational policies & procedures as a
member of Board of Directors.
Key Responsibilities:
• Identifying primary thrust areas of business through market surveys and analysis. Designing and implementing strategic marketing and business development measures to optimize sales, volume distribution and customer service.
• Cultivating new business partnerships and developing existing clientele, understanding business challenges, making recommendations and tailor made strategies, to achieve market leadership.
• Prospecting and negotiating strategic business partnerships within assigned territories into new channels for Jeddah, Kuwait, Yemen and Bahrain Markets, resulting in maximized revenue and business expansion.
• Reviewing and assimilating information pertaining to prospective scope for product innovation, prevalent competitor activities and market conditions, to optimize strategies and market positioning.
• Assessing market research, competitor analysis to conceptualize counter strategies, identifying opportunities and submitting reports to senior management.
(Contd.)Key Responsibilities:
• Preparing business plans with financial/budget forecasts and closely monitoring development costs.
• Deputing, and delegating responsibilities to a team of core competence managers heading overall marketing, operations.
• Maintaining close relations with customers, ensuring revamped customer service support system to efficiently meet/exceed customer expectations.
• Ensuring prompt attendance to complaints, effecting process modifications as per feedback, and soliciting referrals through superior customer management.
• Meeting and exceeding sales revenue targets and department's call servicing levels while providing exceptional and cost effective customer service.
• Conceptualizing marketing strategies, advertising campaigns, generating sponsors and preparing promotion and branding details inclusive of road shows.
• Leading, managing and motivating in-house and outsourced employees to provide best-in-class GDS service, motivating and encouraging staff members to achieve business targets.
• Analyzing feedback and revising business strategies, thus enabling achievement of organizational objectives.
Key Responsibilities:
• Planned and organized all aspects of the hotel operations to increase hotels' occupancy and revenues by promoting/ marketing the hotel to all potential market groups, individuals in the community and surrounding areas.
• Drove the existing business forward by identifying new, profitable opportunities in Gulf region and converting them into commercial contracts.
• Directed efficient guest flow through participative shift management, scheduling all working staff members for potential clients encompassing corporate, travel agencies and government segments.
• Maintained a presence with in-house guests by welcoming tour groups, meeting room coordinators and managed emergencies/ major issues involving guests, employees, or the facility, maintaining relations with surrounding businesses.
• Streamlined/ budgeted controllable spending in an on-going effort to meet weekly overhead expenditures and prepared periodic reports for the management.
> Managed Government and Corporate segments in Gulf region.
> Increased Occupancy and Revenue of hotel.
> Conducted customers interview and prepared customer call
analysis reports.
> Defined precisely guest requirements and ensured that the guest
services were offered as their requests.
> Promoted a positive image of the hotel.
> Developed positive business relationship with the Corporate and
Government and direct clients.
> Maintained and ensured the smooth running operation accounts
within my Commercial Section.
> Handled groups, individuals, banquet and other function
business directly and assured were satisfied with hotel services.
> Provided after-sales service to ensure all guests complaints
were taken seriously and discussed with the respective
departments if necessary.
> Received VIP guests directly in the hotel.
> Negotiated prices with the corporate and Governments sections.
> Confirmed verbal proposals in writing.
> Ensured all complaints were reviewed, investigated and follow-
up and solved.
Other Relevant Designations in Hilton Hotel (1994-1999):
• 1998 -1999 : Front Office In-Charge/ Night Manager, Bahrain
Hilton Hotel.
• Nov 1998 : Front Office Department, Makkah Hilton Hotel.
• May 1998 : Cross Exposure Course, Dubai Hilton Hotel.
• 1995 -1998 : Receptionist, Bahrain Hilton Hotel.
• 1994 -1995 : Telephone operator, Bahrain Hilton Hotel.
Other Trainings & Certifications: • Relationship Selling – Biz Ability Human Performance Solutions. • Customer Focused Selling & Account Development Programme. • Management / Leadership Training. • Workshop on Advanced Selling (Negotiation) & Marketing Skills. • Effective Salesmanship. • Workshop on Successful Selling. • Negotiating Skill for Results Course. • Communication Skills. First Aid Certificate.
