Receptionist
movenpick
Total years of experience :2 years, 11 Months
answering telephon, make reservation, c/in and c/out the guest handling guest request and compleants
Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff rota
Liaising with other departments
Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff rota
Liaising with other departments
...............etc
