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Alia Al Ali, Lead Project Manager

Alia Al Ali

Lead Project Manager ·vfairs

United Arab Emirates

Bachelor's degree, Business Management - Entrepreneurship

Work experience

Total years of experience: 10 years, 1 months

Lead Project Manager

September 2020 - Present

vfairs

Abu Dhabi, United Arab Emirates

September 2020 - Present

• Lead a team of Project Managers and Coordinators.

• Managing a portfolio of events and providing on-site support to meet project goals and milestones.

• manage the day-to-day project and provide full-service delivery from handover pre-sales to post event closure calls.

• Develop and deliver progress reports, documentation, and presentations to various audiences.

• Ensure technical accuracy and understand interdependencies between technology, operations, and business needs.

• Liaison with development and UI/UX Design teams via JIRA to ensure technical accuracy.

• Measure and optimize processes to increase renewal rate of customers and their satisfaction scores.
Company industry:
Events Management
Job role:
Management

Sr. Customer Service /Recruiter

May 2017 - September 2020

Bayt.com

Abu Dhabi, United Arab Emirates

I found this job using Bayt.com

May 2017 - September 2020

• Conduct detailed training on Bayt.com platform

• Assure clients full understanding of the benefits of using Bayt tools and basicfunctions.

• Sourced CVs for various positions for different clients.

• Carefully assessing and studying job description to source relevant CVs

• Contacting candidates for further screening

• Follow up with clients and confirm their satisfaction on the short-listed CVs

• Leverage the relationship with clients ultimately to promote Bayt.com products and services and motivate repeat client usage (renewals)

• Carry out any sales and operational activities as requested by the management

• Collaborated closely with internal teams to ensure optimal client experience.
Company industry:
IT Services
Job role:
Information Technology

Customer Service Supervisor

November 2016 - April 2019

Wow Events & Exhibitions

Abu Dhabi, United Arab Emirates

November 2016 - April 2019

Overseeing and assessing customer service staff activities

• Providing staff with regular performance-related feedback

• Assisting customer service staff with duties where required.

• Training staff in areas of customer service

• Investigating and solving customer service complaints.

• Maintaining documentation pertaining to team activities.

• Performing additional duties where needed.
Company industry:
Events Management
Job role:
Customer Service and Call Center

Administrative Assistant - Part Time

January 2013 - June 2013

Hadariat Contracting And General Maintenance

Abu Dhabi, United Arab Emirates

January 2013 - June 2013

Arrange meetings as required, taking, and maintaining minutes of meetings.

• Following up, updating meetings calendar and scheduling, organize and maintain appointments schedule.

• Responsible for all filing and photocopy materials as required.

• Provide administrative and secretarial support by assisting in the preparation of correspondence and reports.

• Greet and receive visitors and ensure that required attention and hospitality is provided to the visitors.

• Draft letters and official correspondence as per the direction of the Manager.
Company industry:
Technical Maintenance & Repair
Job role:
Administration

Education

United Arab Emirates University

January 2015

January 2015

Bachelor's degree, Business Management - Entrepreneurship

United Arab Emirates

Palestine High School

January 2011

January 2011

High school or equivalent, Management

United Arab Emirates

Skills

Communication Skills
Expert
Communication Skills
Expert
Creativity
Expert
Creativity
Expert
Leadership
Expert
Leadership
Expert
Problem Solving
Expert
Problem Solving
Expert
Communication Skills
Expert
Communication Skills
Expert
Creativity
Expert
Creativity
Expert
Decision Making
Expert
Decision Making
Expert
Self Motivated
Expert
Self Motivated
Expert
Problem Solving
Expert
Problem Solving
Expert
Planning
Expert
Planning
Expert
Photo/Video Editing
Intermediate
Photo/Video Editing
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Creativity
Expert
Creativity
Expert
Leadership
Expert
Leadership
Expert

Languages

Arabic
Native Speaker
English
Expert