Shabnam Siddiqui

• Assisted Flipkart sellers by resolving their queries related to orders, returns, payments, listings, and
account issues.
• Handled inbound/outbound calls, emails, and chat support with professionalism and clarity.
• Provided accurate information and step-by-step guidance to help sellers manage their accounts
efficiently.
• Coordinated with internal teams to escalate and resolve technical or operational issues.
• Maintained high levels of customer satisfaction through patience, politeness, and effective problem
solving.
• Ensured compliance with Flipkart policies while helping sellers understand platform guidelines.
• Managed multiple cases simultaneously with attention to detail and timely follow-ups.
• Achieved performance targets such as resolution rate, quality score, and response time.
• Demonstrated strong communication, empathy, and decision-making skills in handling challenging
cases.