Aliaa Abdalla, Call Center Agent

Aliaa Abdalla

Call Center Agent

Commercial International Bank

Location
Egypt
Education
Bachelor's degree, International Business Administration
Experience
1 years, 3 Months

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Work Experience

Total years of experience :1 years, 3 Months

Call Center Agent at Commercial International Bank
  • Egypt - Cairo
  • January 2015 to August 2015

-answering customer's inquiries.
-handling customer's complaints.
-take the needed actions on the bank system to execute customer's requests or submit the request to the concerned department.
-Achieve customer satisfaction and loyalty through providing excellent consumer banking services.

Call Center Agent at The United Bank
  • Egypt - Cairo
  • June 2014 to January 2015

-answering customer's inquiries.
-handling customer's complaints.
-take the needed actions on the bank system to execute customer's requests or submit the request to the concerned department.
-Achieve customer satisfaction and loyalty through providing excellent consumer banking services.

Education

Bachelor's degree, International Business Administration
  • at Sadat Academy for Management Science (SAMS)
  • June 2013

It is an Egyptian Public Academy under the authorization of the Ministry of State for Administrative Development.

Specialties & Skills

Credit Risk
Banking
Customer Service
brainstorming , problem solving , communication skills
Data mining
web design
E-Buseiness
E-banking

Languages

English
Expert
Arabic
Native Speaker
Indonesian
Beginner

Memberships

Syndicate of Commercial Professions.
  • Existing member .
  • August 2013

Training and Certifications

Principles of Corporat Finance (Certificate)
Date Attended:
February 2016
Valid Until:
January 9999

Hobbies

  • Photography ,interval raining, Reading , pottery