Team Lead
PAKISTAN MOBILE COMMUNICATIONS LIMITED (MOBILINK)
Total years of experience :23 years, 1 Months
- Manage and provide support in terms of employee performance / documentation / conflict management
- Manage and handle a team of 15 to 18 CCRs and achieve KPIs for Qualitative & Quantitative targets as assigned
- Conduct one on one coaching/appreciation session periodically with each team member and provide positive/constructive feedback.
- Initiate and follow up on Performance Improvements Plan of team members and provide effective coaching/guidance during PIP.
- Keep abreast with the latest information w.r.t the products, policies and procedures for effective customer handling
- Provide feedback to the Management on issues and challenges w.r.t the job and suggest solutions
- Ensure self and team participation in Team Meetings, Daily Clinics, CTP and other learning forums
- Perform other duties / special tasks as assigned by Floor Management
- Handle escalations with resolution and necessary follow-ups & facilitate Floor Management for smooth floor operations
- Ensure team is aware of company’s policies & procedures and code of conduct
- Ensure careful handling of all resources provided to the team (headgear etc.)
- Plan effectively and update leaves in HITS/WFMS within the defined time
•Part time management of business outlet
•Office Administration
•Marketing Activities
•Advertising Designing
•Solving Customer’s problems
•Man Management
• Design job Advertisement
• Recruitment, Selection and Test
• Interviews / Assessments and Merit Lists / Reports of Recruitment
• Processing/Short Listing of Application for Executive Employment in SNGPL
• Data Management of Executive Recruitments
• Receive Recruitment related Complaints and take suitable actions
• Records / File Maintenance of Recruitment
• Conduct Training for Executive
• Database Management of Executive Training
• Maintain HR WEBSITE
• Conduct Questioner
• Designing and Implementing Computer Lab
•Marketing Activities
•Promotional Activity Planning
•Sale of computers
•Design packages of computer systems wIth different specifications.
•Customer Relationship Management