Alid Kasule

• Lead coordination of 200+ daily work orders across hospital facilities using CAFM systems in a high-volume
environment
• Act as the central operations control point between end users, engineering teams, vendors, and supervisors
• Maintain 95%+ SLA compliance through real-time monitoring, escalation, and prioritisation of critical tasks
• Coordinate and dispatch technical teams and contractors, optimising resource allocation and response time
• Manage preventive maintenance (PPM) schedules across assets to ensure uptime and regulatory compliance
• Handle urgent maintenance incidents, ensuring rapid response and safe resolution within SLA timelines
• Improved response efficiency by 20% by optimising ticket prioritisation and follow-up processes
• Develop and maintain SLA dashboards and performance reports to support operational decision-making
• Ensure all work orders are tracked, updated, and closed within SLA, maintaining full audit compliance