AliHussain Hawaldar

Work on Chat process to resolve customers' queries.

Handle banking queries regarding all types of accounts including loans and mortgages.

Always maintain my quality score and all parameters as per company's policies.

Assists customers in applying for new products by guiding to the right one as per their preferences.

Solve customers' problems and helps to provide best customer experience.

Manage and resolve customers' complaints.

I have also completed Excel workshop to enhance my skills and to be more productive along with my daily task.

Act as the initial point of contact for mobile devices and routers related concerns from customers.
Manage and resolve customer complaints.
Maintain quality as per parameters and CSAT.
Handling customer queries on Inbound calls and E-mails.
Resolve technical issues related to network interruptions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Speaking to customers to quickly get to the root of their problem.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Following up with clients to ensure the problem is resolved.
Assisted customers in buying phones on the websites as per their requirements.

Greets people who walk in the store; respectfully asks if they need assistance.

Provides educated recommendations based on customer’s needs and objectives.

Assists customers in finalizing the purchase of the product.

Immediately attends to customer complaints and works to have it resolved in the fastest way possible.

Promote and sell new and variety of different products to customers apart from their specific demands.

Effectively communicate brand image to customers by explaining company philosophy and style.

Deliver outstanding customer service and provide consumers with an overall positive store experience.

Analyze monthly balance sheets and income statements for corporate reporting.

Pass general ledger entries.

Maintain accounts payable and accounts receivable reports and coordinate with suppliers and customers regarding payments and receipts.

Reconcile nearly 10 bank accounts of the company on a daily basis and adjust the differences against the proper general ledgers in the books of company as per the bank.

Maintain book-keeping and data entry.

Work on Microsoft excel.

Prepare monthly and uncertain checks.

Working on Erp software.

Used to handle accounts for our restaurant Slice in Dubai.

Daily report of sales and purchases and materials receiving and maintaining all accounts of the restaurant.

Monthly suppliers and customers payment management for the restaurant.

Work on Microsys POS software for restaurant.

Monthly inventory checking.

Prepare cash flow statements for smooth running of the operations.

Analyze monthly balance sheets and income statements for corporate reporting.

Pass general ledger entries.

Maintain accounts payable and accounts receivable reports and coordinate with suppliers and customers regarding payments and receipts.

Reconcile bank accounts of the company on a daily basis and adjust the differences against the proper general ledgers in the books of company as per the bank.

Maintain book-keeping and data entry.

Work on Microsoft excel.

Prepare monthly and uncertain checks.

Working on Erp software.

Monthly inventory checking.

Prepare cash flow statements for smooth running of the operations.