Lead Education Developer/Infrastructure Lead
BMC Software India Pvt Ltd
Total years of experience :17 years, 10 Months
Working with Training and Development team as Lead developer.
Major task is Designing Lab Infrastructure on Public cloud.
Troubleshoot issues on lab environment.
Product: Symantec Endpoint Management (Altiris)
• Assisting Enterprise customer on call and on remote sessions on technical issues related to Altiris products.
• Assisting customer Technical Issues on Altiris Product (ITMS/CMS/SMS/AMS) like Installation failed, incorrect product configuration, incorrect customization, Product upgrade issues and explain them the root cause of the issues.
• Testing the product working reported by customers and if the issue is reproducible reporting the same to Engineering team as bug and request for Point fix.
• Working on Security Products SEP and DLP integration with Altiris.
• Handling Escalation of 1st line support.
• Conducting training the new Engineers on Altiris Products.
• Conducting training for the tenured engineers on Technologies like Windows, SQL, IIS etc.
• Documenting and creating knowledge base articles for new issues identified.
• Conducting Technical interviews for Technical Support Engineers for Altiris Product.
• Assisting Sales team during Customer Demo, Technical Queries, and with documentation.
• Managing the team in absence of Manager.
• Working with Info-Dev team to improve the documentation.
Product: Symantec Endpoint Protection (SEP)
• Installation and Configuration of Symantec Endpoint Protection Manager 12.1.
• Assisting Enterprise, Small and Medium size Business (SMBs) for configuring Firewall Policies, Intrusion Policies, Client Communication policies, Replication, Failover and Load balancing.
• Installation and Configuration of IT Analytics 2.1 for Symantec Endpoint Protection 12.1.
Highlights :
Appreciations from Customers and Management on Handling Escalation
Top Talent of Year 2011-12
Travel to Tallinn (Estonia) for ITMS 7.5 Training and Building the relationship with EMEA Engineers
• Implementation of healthcare domain software’s viz HIS (Healthcare information System), RIS (Radiology Information System), PACS (Picture Archiving and Communications System) and EMR (Electronic Medical Record).
• Administration of Server at windows level, Linux Level and Sun Solaris level
• Maintaining HIS, RIS and PACS server uptime (24x7)
• Administration of SQL server and Postgres Database
• Implemented VMware ESX server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.
• Problem solving and leading the team in troubleshooting above said servers
• Scheduling, Effort tracking and Productivity report generation and providing same to the management
• Constantly updating the team with the latest technologies.
• Part of the team In choosing right resources for the current resource requisition
• Conducting Workshops and training sessions to deliver the latest technology and concepts implemented, yet to be implemented with respect to the software/hardware.
• Conducting Sessions of System study at various Locations of current work culture.
• Delivering current trend of technology by participating in various international workshops.
• Troubleshoot for bugs/issues found during testing.
• Check system and application logs
• Check Alerts and Errors in Event viewer.
• Updating database logs, Jobs & Alerts
• Updating database Tables & backup as per required and restoring if crashes
• Solving troubleshooting in different Server Client applications (Related to Healthcare).
• Technical Supports & resolving customer inquiries related to the product issues.
• Remote backup of LTO, UDO & DAT on behalf of clients
• Solving troubleshoot issues related to storage devices like Archive, NAS, Web Server, workstations etc.
• Analyze the quality of medical images (DICOM images) acquired by modalities sent for archiving and fix corrupt images by checking the compression type and HL-7 data in the merge archival software.
• Providing support for networking tools like router, modem, gateway, hubs & firewalls used in the network as per the clients requirement.
Highlights:
Best Performer of the Year 2008
Winner of Microsoft Excel (Reporting) Competitions.
• Troubleshoot issues related to Dell Desktops, operating systems (Windows Xp and Windows Vista) and applications.
• Troubleshoot Dell Laptops Applications.
• Troubleshoot Internet Issues.
• Rectify the problem and can dispatch the required hardware and tracking the issues
• Connect remotely using tool (Dell connect) to install Drivers (after installing network drivers) and applications.
• Assembling and dissembling Old, New and refurbished systems
• Installing and troubleshooting Operating systems and applications
• Troubleshooting Network issues.
• Troubleshooting and configuring network
First Year with Computer Maintenance, Physics, Maths and Electronics Second Year with Physics, Computer Maintenance and Electronics
H.S.C=2002 Jai Hind Junior College, Pimpri