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Ali Morhej, IT Sales Executive

Ali Morhej

IT Sales Executive·Virgin Mobile

United Arab Emirates

Bachelor's degree, هندسة تكنولوجيا المعلومات والاتصالات

Work experience

Total years of experience: 10 years, 0 months

IT Sales Executive

February 2021 - Present

Virgin Mobile

Abu Dhabi, United Arab Emirates

February 2021 - Present

● Sold prepaid sim cards for virgin mobile within assigned territory and
kept record for sales.
● Provide good services to customers and maintained good
relationship with them.
● Engaged with customers in a sincere and friendly manner and solve
their technical issues.
● Learned about competitor's products consumer interest and
concerns in order to answer questions and provide more complete
information.
● Consistently hit and exceed sales target.

Company industry:
Telecommunications
Job role:
Sales

IT Support Engineer

July 2020 - February 2021

Maan ‎Capital ‎Investment

Abu Dhabi, United Arab Emirates

July 2020 - February 2021

● Provide technical support to all departments and responding in a
timely manner to service issues and requests.
● Managing G suite and Microsoft 365 accounts for all staff and setting
up accounts for new users.
● Installing and configuring computer hardware, software, systems,
networks, printers and scanners.
● Installing high-level software security systems.
● Training staff on newly installed hardware and software systems.

Company industry:
Merchandising
Job role:
Information Technology

IT Support Engineer

September 2019 - January 2020

Tartous University

Tartus, Syria

September 2019 - January 2020

• Assisting the teacher to provide students set of technical support
processes.
• Installation and administration of windows operating systems and
required programs.
• Administration and running computer labs during sessions.
• Participated in various events at the college as one of the operation
team work.

Company industry:
Higher Education
Job role:
Information Technology

IT Sales Executive

July 2015 - October 2018

Alrawad center

Tartus, Syria

July 2015 - October 2018

● Provide computers maintenance services.
● Technical support service.
● Customer engagement and satisfaction.
● Assisting customers in selection and purchase their items.
● Dealing with customers in a professional and diplomatic way

Company industry:
IT Services
Job role:
Sales

Customer Service Executive

July 2014 - October 2014

syriatel

Tartus, Syria

July 2014 - October 2014

• Receive/answer all customers inquires on timely basis in
coordination with internal (pre-sale/technical support) teams.
• Ensure that the customer requirement is understood and clearly
noted down.
• Excellent active listening and learning skills.
• Willingness to work on rotational shifts and weekends.
• Good negotiation and problem-solving skills.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

جامعة طرطوس

September 2019

September 2019

Bachelor's degree, هندسة تكنولوجيا المعلومات والاتصالات

Syria

GPA (percentage): 72.71%

GPA (percentage): 72.71%

Skills

Ticketing
Expert
Ticketing
Expert
Desktop Support
Expert
Desktop Support
Expert
End User Support
Expert
End User Support
Expert
Helpdesk
Expert
Helpdesk
Expert
IT Technical Support
Expert
IT Technical Support
Expert
التأقلم
Expert
التأقلم
Expert
مهارات العمل الجماعي
Expert
مهارات العمل الجماعي
Expert
مهارات التواصل
Expert
مهارات التواصل
Expert
العمل تحت الضغط
Expert
العمل تحت الضغط
Expert
حل المشاكل التقنية
Intermediate
حل المشاكل التقنية
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
مهارات الاقناع
Intermediate
مهارات الاقناع
Intermediate
Adobe premiere
Intermediate
Adobe premiere
Intermediate

Social profiles

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
هندسة تكنولوجيا المعلومات والاتصالات
ICDL

Hobbies

  • رياضة كمال الاجسام
  • قراءة الروايات
  • مشاهدة الافلام والمسلسلات