Aline Safwan

-Responsible for cleanliness, orderliness & appearance of the entire Hotel.
-Ensure rooms are made as per company standard.
-Maintain par stock of guest supplies, cleaning supplies, linen & uniforms.
-Organize inventories with Accounts & General Store for linen, uniforms & fixed asset
-Oversee Laundry Operations.
-Plan periodically for pest control.
-Plan, Develop & accomplish Seasonal Hotel Decoration.
-Develop & implement Housekeeping Standard of performance & ensure ongoing training.
-Prepare reports as per management requirements.
-Plan & Maintain the hotel landscaping.
-Assist purchasing department in selecting supplies related to the Housekeeping department.
-Attending & resolving guest complains
-Daily Inspection of public space & guests’ rooms.
-Weekly communication meeting with the team members to ensure Up-to-date knowledge of the hotel facilities & services.
-Ensure Staffing levels cover business demands according to occupancy Forecast.
-Coordinating the preventive maintenance schedule with maintenance Department.
-Assemble Complimentary Gift Baskets for Guests & Corporates.
-Time Management for all the Housekeeping Tasks.
-Evaluate Guest Satisfaction levels & monitor trends with a focus on Continuous improvements.
-Recruit, manage, train & develop the housekeeping team.
-Assist other departments wherever necessary.

* Assumes responsibilities of the Executive Housekeeper in their absence
* Plans the monthly roster of coordinators, senior supervisor and Floor supervisors
* Performs disciplinary action or dismissal cases of employee
* Monitors and guides new team member
* Coordinate and monitor preventive maintenance program
* Issue the Rooms to Rooms inventory on a timely basis
* Assign and plan Annual leaves and public holidays for team members
* Follow up on all tasks related to the department's external Trainees
* Update and adjust Job descriptions when needed
* Monitor the grooming standards of the team
* Investigate and take action upon any guest complaint
* Coordinate with managers, employees and other departments
* In charge of the VIP rooms, long stayers guests and house use rooms
* Plan month training calendar
* In charge of monthly on job trainings
* Update and responsible of On Job Training Records
* Preparation of the monthly Attendance Sheets as well as all leave requests

-Assign Daily/Special tasks for supervisors.
-Responsible of the housekeeping department during manager’s Absence.
-Carry out the yearly KPO/KJR for direct subordinates
-Coordinate and monitor Preventive Maintenance Program
-Carry out departmental induction for all trainees and housekeeping new Member
-Identify training needs for areas of improvement in the department
-Review any recommend more effective cleaning methods, materials on a periodic basis

-Supervises cleaning & inspection of guest rooms, corridors, stairwells, Public Area.
-Responsible of the housekeeping department trainings and colleagues development, with the assistance of the departmental training Coordinator.
-Responsible of outsourced contracted employees.
-Prepare schedules for room attendants, public spaces attendants & Floor supervisors.
-Maintains proper inventory system, supplies and equipment.
-Dealing with LRA, checking the remarks
-Check list, discussing it with the supervisors and working on improving the weaknesses

-Handle Guest Request & the follow up required.
-Prepare Discrepancy Report.
-Prepare flower arrangement for VIP rooms.
-Receive & Deliver Colleagues uniform from laundry
-Department Requisition.
-Handle Lost & Found.
-Prepare Uniform Inventory
-Deliver & Receive Attendants Keys securely
-Communicate with PA & Linen Runner in the operation