alisha shaik

Advisor

Dell

Location: India - Hyderabad
Education: Bachelor's degree, B Tech
Experience: 9 years, 9 Months

Work Experience

Total years of experience :9 years, 9 Months

Advisor at Dell

India - Bengaluru
January 2016 to June 2017

Currently working with Dell International Services, Bangalore, As a Software Development Advisor from 4-jan-16.

Project: Data Center Migration (American Express)
About Client : American Express Global Business Travel provides end-to-end corporate travel and meetings program management for companies of all sizes and across all industries through best-in-class booking technology, Our presence in nearly 120 countries on six continents means that, no matter where our customers do business, were nearby and ready to help them succeed. Thats why companies around the world, including 37 of the 100 largest travel spenders in the U.S., trust American Express Global Business Travel with their most precious asset of all, their people.

Current Roles & Responsibilities:

This is one of the significant project for whole organization. As a Senior Resource working at offshore handling all the critical issues related to the production environment and played a key role for the single point of contact for the various issues. Being a senior resource guided and provide support for the entire team and few of the solutions provided to the team which gives a correct direction and avoided the escalations and achieved the client expectation.

Known Technologies:
OS :Windows 2000, 2K3, 2K8, 2012 Esxi 5.0, Linux /AIX.
Webservers: IIS (5.0, 6.0, 7.5, 8.5). jboss, was.
Ticketing:IBM Maximo (Incident/RFC), BMC Remedy, CRQ Dell SOM.
Monitoring: ITM, HP Site Scope.
Deployment tools: CA Wan Sync, Repliweb, MSRM.
Other tools: powershell, team quest, Debug-Diag, Process Mon.

Support Includes:

 As a part of Data Centre Administration worked with multiple teams to get the applications smoothly migrated from IBM to Dell data Center.
 Configured the applications and deployed on destination data center servers.
 Identified the causes for problems and fixed the issues pertaining while migrating the servers.
 Owned the critical issues like service account sync issues, application connectivity with Data base, application throwing errors, SSL initial configuration and load balancer, permission on ACL’s…etc.
 Introduced new tool (DebugDiag by MS) to the project, which identify the causes for the application issues and provide a root cause for the application outages. Which later helped the teams to the best practice for the teams for the other applications as well. Which was the out of the box solution for the project to catch the clients attention on the support capability prospective. Received Bronze Award for the same.
 Worked on the migration project for the windows 2003 to windows 2012 server. Closely worked with Windows build team and provide support to the issues/concerns raised by the team. Reported back anomalies to the team and get those resolved. Solely took responsibility few of the domain and SSL certification issues. Which helped in smoothly run of the migration.
 Deploying the content replication with the help of Microsoft release management server. Not only understanding the tool. But acquired sufficient knowledge on the tool to create the application deployment flow.
Disaster Recovery Project :

For Entire GBT project DR is another key piece which helps to the teams in supporting when there is a DR. I was the individual contributor for the project and attending the meetings and understanding the DR architecture and strategy and provide required inputs to the DR team for the successful build of this Project. Completed the first phase of DR with ibm I series support.

 IBM iSeries is the one of the legacy product which we have very minimal support available. Took up the few of the tasks and move forwarded with many barriers initially. And finally getting through it and provided successful solutions to the client. Which is completely out of the subject for the middleware components, But took up as a challenge which is not only inspiring and respect thing for me also for the entire team.

lead admin at wipro

India - Bengaluru
January 2015 to January 2016

Wipro Technologies, Bangalore.
As a lead Administrator. From 5-Jan-15 to 4-jan-16.
Project: Carrier corporation.
Carrier is a brand of United Technologies Corporation Building & Industrial Systems, based in Farmington, Connecticut. As of 2012, it was a $12.5 billion company with over 43, 000 employees serving customersin170countries on sixcontinents.

Roles & Responsbilities:
 Administering WINDOWS operating systems.
 Managing Microsoft IIS web servers6.0, 7.5, 8.5.
 Creating Website and virtual directories, fixing the website issues looking in to the weblogs and finding the cause for IIS errors.
 Exposure to maintaining mission critical Internet and Intranet websites in Load Balanced environment.
 Manage all aspects of SSL CertificatesInstall & Renew certificate acquisition and configuration.
 Monitoring disk status, system processes, user process activity, memory activity, and Network, memory and Swap space management.
 Ticketing tools:-IBM Maximoand Nexuses Work request system, BMC remedy.
 Installing and configuring of Red Hat Linux 5.X on servers and workstations.
 Implementing ACLs and changing permissions for files and Directories.
 Scheduling of automatic repetitive Jobs with Crontab.
 Installing/uninstalling packages for the servers.
 Perform Post Build QA/QC of Web Servers.
 Add, Modify and Remove Content Replication Jobs (e.g., RepliWeb Jobs, MSRM Microsoft release management server)
 Provide break-fix support for Incidents and provide Root-Cause analysis.Configuring the monitoring for the website URL's as well for the Disk, Cpu, Memory using the HP Sitescope and through ITM.
 Provide support for planned failover/failback during Contingency and Recovery exercise and SAN Storage Splits.
 Applying required patches through the Patch Management console of Big fix.
 Remediating the .Net Violation/JRE's as per the company Audit policies. Installing and patching the missing/required patches to get the systems not to fall in the Non Permitted Technology.
 Resolving alarms due to low disk space on the O.s drives and IIS, siteminderlogfiles.
 Remediating the Open share violations, Mc-AfeeDat and VSE updates to make the systems to be up to date.
 Monitoring server performance with perfmon and teamquest generating reports on the server resources
 Helping Development teams to find the memory leaks by generating the dumps using Debug diagnostic tool.
 Installing/un installing the software's .Net versions, Java, Oracle, SSH..etc
 Knowledge in Fail Over cluster set up and Production trouble-shooting

Windows Scope:

 Provide break-fix support for Incidents escalated by L2 Windows team and provide Root-Cause analysis.
 Perform standard Bank approved software Installation, Configuration and Uninstallations.
 Perform Post Build QA/QC of Windows Servers.
 Perform Storage Splits and Migrations.Perform ad-hoc OS Security Patching.
 Provide Capacity Planning & Performance Tuning assistance in coordination with relevant stake holders.
 Work with vendors viz., Microsoft, IBM and HP to facilitate solutions & Root-Cause analysis.
 Assist with Commission/Upgrade/Decommission of Physical & Virtual servers.
 Assist Application Support Groups & Business Technology Groups with scheduled maintenance and upgrade tasks.
 Perform Firmware and Driver upgrades as per Engineering standards.
 VMWare ESXiInstalling/ConfiguraingEsxi
 Installing Vm's and assigning resources to the VM's.
 Vmotion to the vm clients.

Sr systems engineer at Bank of America

India - Hyderabad
March 2011 to December 2014

Bank of America, Hyderabad.
Senior Systems Engineer 2-Mar-2011 | 30-Dec-2014.
Serves clients in more than 150 countries and has a relationship with 99 percent of the U.S Fortune 500 companies and 83 percent of the Fortune Global 500.

I was working as a senior system administrator in services of Infrastructure department which holds more than 3000 servers. I am being part of the standard production operations support.
Received GOLD Award for the year 2013 for best performer.

Roles & Responsbilities:
 Administering WINDOWS operating systems.
 Managing Microsoft IIS web servers6.0, 7.5, 8.5.
 Creating Website and virtual directories, fixing the website issues looking in to the weblogs and finding the cause for IIS errors.
 Exposure to maintaining mission critical Internet and Intranet websites in Load Balanced environment.
 Manage all aspects of SSL CertificatesInstall & Renew certificate acquisition and configuration.
 Monitoring disk status, system processes, user process activity, memory activity, and Network, memory and Swap space management.
 Ticketing tools:-IBM Maximoand Nexuses Work request system, BMC remedy.
 Installing and configuring of Red Hat Linux 5.X on servers and workstations.
 Implementing ACLs and changing permissions for files and Directories.
 Scheduling of automatic repetitive Jobs with Crontab.
 Installing/uninstalling packages for the servers.
 Perform Post Build QA/QC of Web Servers.
 Add, Modify and Remove Content Replication Jobs (e.g., RepliWeb Jobs, MSRM Microsoft release management server)
 Provide break-fix support for Incidents and provide Root-Cause analysis.Configuring the monitoring for the website URL's as well for the Disk, Cpu, Memory using the HP Sitescope and through ITM.
 Provide support for planned failover/failback during Contingency and Recovery exercise and SAN Storage Splits.
 Applying required patches through the Patch Management console of Big fix.
 Remediating the .Net Violation/JRE's as per the company Audit policies. Installing and patching the missing/required patches to get the systems not to fall in the Non Permitted Technology.
 Resolving alarms due to low disk space on the O.s drives and IIS, siteminderlogfiles.
 Remediating the Open share violations, Mc-AfeeDat and VSE updates to make the systems to be up to date.
 Monitoring server performance with perfmon and teamquest generating reports on the server resources
 Helping Development teams to find the memory leaks by generating the dumps using Debug diagnostic tool.
 Installing/un installing the software's .Net versions, Java, Oracle, SSH..etc
 Knowledge in Fail Over cluster set up and Production trouble-shooting

Windows Scope:

 Provide break-fix support for Incidents escalated by L2 Windows team and provide Root-Cause analysis.
 Perform standard Bank approved software Installation, Configuration and Uninstallations.
 Perform Post Build QA/QC of Windows Servers.
 Perform Storage Splits and Migrations.Perform ad-hoc OS Security Patching.
 Provide Capacity Planning & Performance Tuning assistance in coordination with relevant stake holders.
 Work with vendors viz., Microsoft, IBM and HP to facilitate solutions & Root-Cause analysis.
 Assist with Commission/Upgrade/Decommission of Physical & Virtual servers.
 Assist Application Support Groups & Business Technology Groups with scheduled maintenance and upgrade tasks.
 Perform Firmware and Driver upgrades as per Engineering standards.
 VMWare ESXiInstalling/ConfiguraingEsxi
 Installing Vm's and assigning resources to the VM's.
 Vmotion to the vm clients.

System Engineer at Oracle

India - Bengaluru
January 2009 to April 2011

System Engineer | ORACLE Financial Services Software Limited
5-Jan-2009 |25-Feb-2011, Bangalore

 Administering Microsoft IIS 5.0 and IIS 6.0 web servers.
 Website/Virtual Directories creation and maintenance.
 Responsible to take schedule back up for all Web servers/Database servers.
 Performing backup of the data/files and file systems and restoring whenever necessary and for disaster recovery.
 Responsible for creating email accounts and assigning admin permissions using OFSS.
 Ticketing tool :BMC remedy Action request system, (RT)Request Tracker
 Patch management - updating servers with latest Service Packs and Antivirus updates.
 Monitoring and maintaining the system performance and tuning.
 Maintain daily and weekly reports on various projects and report overall system health Status.
 Troubleshoot/Escalate issues relating to web applications within predefined SLA.
 Performing production readiness check for the newly build servers.Resolve issues related to IIS application pool memory usage.

FMS Engineer at CMS

India - Bengaluru
October 2007 to January 2009

 Schedule & Maintain back-up jobs of servers(Solaris, AIX, LinuxandWindows).
 Antivirus updates to clients through EPO 4.0 server.
 Hardware & Software maintenance for EPO server.
 Securing data by updating Antivirus (McAfee) updates periodically.
 Monitoring and preparing the status reports of client machines.
 Working through Remedy 6.0 (i-Ticket) and resolving the issue with in SLA.
 Providing Remote Support to End-User with Remote Tools.
 Evaluate, Analyze and Recommend new software and hardware platforms for procurement.
 Installing, un-installing and supporting software packages. Supporting issues related to peripherals (Printers & Scanners).
 Preparing Beginning of Day (BOD) and Ending of the Day (EOD) reports as well as Health check reports, WAN link monitoring reports, VOIP and PING reports.
 Maintain Asset data for Desktop and Network devices through CMDB.

Education

Bachelor's degree, B Tech

at J. N. T. U University
June 2007

2007 J. N. T. U University, Hyderabad

Bachelor's degree, Electrical and Electronics

at JNTU university
April 2007

* Diploma [Electrical and Electronics] Trainings & Certifications * IBM Certified Specialist eServer p5 and pSeries Administration and Support for AIX 5.3. * Trained for IBM-AIX system administration from Rootshell technologies. * Corporate Training is completed from i-flex solutions for SMS 2003 (System Management Server) * Trained on Windows Server 2003 Administration.