Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.
American express
مجموع سنوات الخبرة :3 years, 5 أشهر
December 2014 - June 2016
American Express
Job description: Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.
*Administrative Tasks to be handled
- Cycles distribution & Portal updating (next day cycle closes)
- E-client retrieval and Jacket request for the team
- Manual receipts tracking and MIS
- Immigration checks handling
- Settlement and DSAP filing and management
- New guarantee cheque inventory management
*Assisting Collectors on calling and collecting payments on the Local Portfolio
*Preparing Clearance letter, Liability letter and Police release letters in Arabic as and when required and update the PWC system.
*Handling the Legal and Agency functions in the credit and Collections Dept.
*Changing the work list of accounts allocated to agencies
*Sorting the Jackets to allocate cases to agencies
* Allocation to Agency
-Download the applications from E-client
-Convert into PDF and save the same in the folder
*Fresh flows to be allocated to in-house every month once base file is uploaded
*Updating in house caller’s files once base file is available monthly basis.
*Replying to all agency queries, emails and requirements
*Updating agency account status in PWC every month once they send the status file
*Invoice processing on monthly basis, every month. Dispersal of payment checks to agencies.
Professional and Personal Qualities
Strong analytical capabilities.
Able to work under pressure.
Excellent communication and people skills.
Willing to travel, learn and take on new challenges.
Professional with pleasant personality.
Hard working and enjoy taking up new challenges.
Good selling and negotiation skills.
Self starter with abilities to set priorities.
Oriented towards getting things done
Excellent public relation skills
Imbued with a deep sense of responsibility, integrity and professionalism.
3 month intensive course majoring in Customer Service. *Call Centre. *Check-in.