aliya Mubarak Nasser Mubarak Albalooshi, Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.

aliya Mubarak Nasser Mubarak Albalooshi

Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.

American express

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Etudes secondaires ou équivalent, majoring in Customer Service. *Call Centre. *Check-in.
Expérience
3 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 5 Mois

Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance. à American express
  • Émirats Arabes Unis
  • décembre 2014 à juin 2016

December 2014 - June 2016
American Express

Job description: Collection Analyst-Risk Management-Agency & Legal Admin & Manager Assistance.
*Administrative Tasks to be handled
- Cycles distribution & Portal updating (next day cycle closes)
- E-client retrieval and Jacket request for the team
- Manual receipts tracking and MIS
- Immigration checks handling
- Settlement and DSAP filing and management
- New guarantee cheque inventory management
*Assisting Collectors on calling and collecting payments on the Local Portfolio
*Preparing Clearance letter, Liability letter and Police release letters in Arabic as and when required and update the PWC system.
*Handling the Legal and Agency functions in the credit and Collections Dept.
*Changing the work list of accounts allocated to agencies
*Sorting the Jackets to allocate cases to agencies

* Allocation to Agency
-Download the applications from E-client
-Convert into PDF and save the same in the folder

*Fresh flows to be allocated to in-house every month once base file is uploaded
*Updating in house caller’s files once base file is available monthly basis.
*Replying to all agency queries, emails and requirements
*Updating agency account status in PWC every month once they send the status file
*Invoice processing on monthly basis, every month. Dispersal of payment checks to agencies.

Banks insurance department à Metlife Alico Insurance
  • Émirats Arabes Unis - Sharjah
  • décembre 2012 à mai 2013

Professional and Personal Qualities


Strong analytical capabilities.

Able to work under pressure.

Excellent communication and people skills.

Willing to travel, learn and take on new challenges.

Professional with pleasant personality.

Hard working and enjoy taking up new challenges.

Good selling and negotiation skills.

Self starter with abilities to set priorities.

Oriented towards getting things done

Excellent public relation skills

Imbued with a deep sense of responsibility, integrity and professionalism.

passenger service à Dnata Travel
  • Émirats Arabes Unis - Dubaï
  • mars 2008 à juin 2009

Éducation

Etudes secondaires ou équivalent, majoring in Customer Service. *Call Centre. *Check-in.
  • à Emirates Airline training in Aviation College
  • août 2007

3 month intensive course majoring in Customer Service. *Call Centre. *Check-in.

Specialties & Skills

Service Center
Back Office
Customer Service
Computer Skills
Call Center
Microsoft word, Microsoft excel, Power point, Photoshop, Web site designing,

Langues

Anglais
Moyen
Arabe
Expert
Hindi
Expert