Business Development Manager
Family Busniess
مجموع سنوات الخبرة :16 years, 3 أشهر
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Kept meticulous client notes and updated account information in company databases.
• Hired, trained and built high-performing team of sales representatives.
• Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
• Initiated strategies to set-up businesses that shape and market on emerging industry and market needs.
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Solved complex problems to increase sales effectiveness and streamline business direction.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Created and reviewed invoices to confirm accuracy.
• Generated customer satisfaction surveys to analyze results into action plans.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Controlled resources and utilized assets to achieve qualitative and quantitative targets.
• Kept accurate records to document customer service actions and discussions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Monitored and updated financial plans to comply with client goals.
• Implemented exit strategies for clients to transition out of investments.
• Assisted clients with budgeting and cash flow management.
• Developed and maintained strong relationships with clients to maximize satisfaction.
• Presented financial plans and investment recommendations to clients.
• Analyzed financial needs of clients and developed tailored strategies to meet goals.
• Researched and evaluated potential investment products for clients.
• Educated clients on potential risks and rewards associated with various investments
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Recommended new products to clients and maintained solutions-oriented problemsolving for long-term client relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Directed sales support staff in administrative tasks to help sales reps’ close deals.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Reviewed sales and gross profit report to assess company efficiency.
• Verifying Stock transaction.
• Tracking Stock Price Fluctuations and Keep Records of Daily Transactions and Holding.
• Performed Training program for both Emirates Bank, Arab National Bank.
• First Female occupying Assistant Manager in Investment Department.
• Achieved and deserved three promotions in 2005.
• Collected, validated, and distributed information to employees.
• Edited documents to improve accuracy of language, flow, and readability.