Act IT Dept. Manager
Sharjah Cooperative Society
Total years of experience :14 years, 5 Months
ITILv3 Implementation leading to ISO 20000
IT infrastructure roadmap and budget
Responsible for information technology planning and leadership
Project planning and analysis
Brings major information technology issues before the University Counsel, including policy proposals, new initiatives and strategic plans
Timely implementation of IT projects which includes deployment of technology, hardware components including network and software tools
Ensuring the security of IT network from hostile attacks
Monitor adherence to IT SLA by his team
Maintain and test disaster recovery plan
Maintain databases
Supervision of personnel including work allocation, training and development, performance evaluation
Managing IT improvement projects
Managing IT support services for staff
Managing database support services
Managing online access, flexible learning, website and email.
Handling all problems reported from 22 locations for 24/7
Help desk, IT Support