Customer Service Representative
Sun knowledge
Total years of experience :2 years, 4 Months
• Answered call lights promptly and responded to patient requests in a timely manner.
• Followed up with patients regarding their treatment plans as directed by physicians.
• Provided accurate information regarding insurance coverage, billing and payment processing.
• Answered incoming calls and responded to customer inquiries in a timely manner.
• Informed customers about services available at the clinic or hospital.
• Verified patient eligibility for benefits according to healthcare policies and procedures.
• Ensured compliance with HIPAA regulations concerning patient privacy rights.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Provided feedback on customer service experience in order to identify areas of improvement.
• Resolved escalated customer service issues in a timely manner.
• Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.