Service In Charge / Repair shop Manager
Fast Track Lubes and Services
Total des années d'expérience :24 years, 8 Mois
Manage the Day to Day functioning of the repair shop. Scheduling of appointments, work allocation, supervision, Managing, purchasing spares and tools for the work to be carried out.
Customer Handling. Documentation of complaints and work carried out, estimation of repairs.
Service marketing, Selling add on services like car detailing, under body coatings, etc.
Generation of Income reports. Performance reports
Handle customers.
Test the cars, to ascertain the nature of problem.
To estimate the cost of repair and the time to rectify the problem.
To record the problems and any damages and scratches those maybe present on the vehicle, on the job cards.
Explain the problem to the foreman or supervisor.
To do follow-ups with the workshop staff, to ensure that the work is completed according to the estimated time.
Inform customers, and explain work done to them.
Explain the bill details to the customer
Give them a test drive to ensure that they are satisfied with the work carried out.
Try and sell them add on services
Evaluate old cars, estimate cost of repairs.
Getting the repairs done on the cars, after the customer’s approval.
Arranging spare parts.
Advise customers about necessary service for routine maintenance.
Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
Prepare a repair order showing time, cost, and labour estimates for service.
Write a brief description of the problem on the repair order to help the mechanic locate the problem.
Explain the work performed and the charges to the customer.
Handle customer complaints.
Responsible to meet department productivity and quality goals.
As Spare parts Manager:
Had to forecast the spares that would be needed as per their movement.
Try to minimize dead stock of spares.
Prepare spare parts orders.
Get the orders approved.
On receiving the parts, check physically for damages
Carry out an inventory.
Reconciliation with the requisitions and inventory reports generated on the computer.
Make warranty reports.
Do follow-ups with the parent company.
Approve the issuance of spares.
As Service advisor:
Had to handle customers, open job cards, do follow- ups.
Explain the customer’s problems to the service staff.
Follow-up with the workshop to see that the work is being carried out.
Do the billing.
Explain the work done to the customer.
Maintain Vehicle history in the computer system
Four Year Diploma course in Automobile Engineering, With one year of Inplant training
General school