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Allwin J J, Customer Operations Assistant

Allwin J J

Customer Operations Assistant·High-Volume Bubble Tea Retail Store

United Kingdom

Master's degree, Media Communications

Work experience

Total years of experience: 3 years, 1 months

Customer Operations Assistant

July 2025 - Present

High-Volume Bubble Tea Retail Store

London, United Kingdom

July 2025 - Present

• Resolved customer queries efficiently, maintaining brand standards and customer
satisfaction.
Company industry:
Food & Beverage Production

Communications

January 2024 - January 2025

Alternative Perspective (ALT-P)

United Kingdom •Hybrid

January 2024 - January 2025

• Collaborated with cross-functional teams and external partners to deliver campaign
assets within deadlines.
Company industry:
Journalism

Communications & Social Media Analyst

January 2021 - January 2022

University of Hertfordshire – Tamil Society

United Kingdom •Hybrid

January 2021 - January 2022

• Managed and grew social media platforms (Instagram & Facebook), improving
engagement by 20-35%.
• Increased event participation by approximately 25% through targeted campaigns and
optimised posting schedules.
• Designed 15+ promotional creatives and campaign assets to support events and
initiatives.
Company industry:
Advertising

Education

University of Hertfordshire

January 2025

January 2025

Master's degree, Media Communications

United Kingdom

Madras Christian College (Autonomous)

January 2021

January 2021

Bachelor's degree, English Language

India

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Training and Certifications

Certifications
Goethe-Zertifikat A1