Business Consultant
Monsha’at - Thakaa Center | Mozn
Total years of experience :17 years, 4 Months
Provide strategic consultation to enhance operations, profitability, and sustainability for SMEs and startups.
Conduct needs assessments, streamline internal processes, and perform financial analyses for SMEs and startups, leading to estimated average of 10-15% reduction in operational costs.
Foster community engagement and build capacity through workshops and training sessions.
Collaborate with stakeholders to leverage additional resources, integrate technology solutions with help of IOT team, and assess impact of implemented strategies, leading to estimated10-20% increase in efficiency.
Spearhead community engagement initiatives and actively participate in events, increasing organization's mission visibility by 10% within community.
Drive adoption of emerging technologies, enhancing operational efficiency, and staying ahead of industry trends, resulting in 10- 15% reduction in time to-market.
Develop targeted marketing strategies, strengthening businesses' market positioning.
Evaluated and curated teams for the innovation competitions, identifying and selecting the most promising ideas. Provided consultations to potential
winners, guiding the development of the MVPs.
• Oversee daily operations, ensuring team leaders adhered to quality standards and deadlines, lead to 89% customer satisfaction rate.
• Established the company developed departmental policies to drive growth and profitability, identifying cost reduction opportunities through financial analysis.
• Direct recruitment, training, and HR liaison duties.
• Regulate agencies for efficient service delivery within budget constraints.
• Lead customer Service, Digital Marketing, Sales, and Purchasing Operations, and conducting financial reporting.
• Utilize CRM for customer interactions and perform various customer service activities, including call directing, estimating, and service scheduling.
• Create development plans and forecasting sales and targets and growth projections.
• Scaled business through aggressive advertising strategies.
• Increased ongoing regular serviced customers by 35% in second year.
• Led frontline employees and supported General Manager at Hertz FLL airport, ensuring peak performance through operational leadership, resulting in 10% increase in on-time departures and 15% reduction in service-related complaints.
• Provided direction for operating performance, customer satisfaction, safety, service, budgets, and vendor relations, achieving 91% customer satisfaction.
• Oversaw daily operations, fleet availability, and revenue generation, leading to 5% increase in daily rental revenue.
• Resolved customer issues and engaged in effective communication plans for employee engagement, leading to 7% reduction in customer service response time and 10% improvement in employee satisfaction.
• Conducted timely performance evaluations and managed locations when General Manager was absent.
• Managed fleet of 400 vehicles, optimizing maintenance schedules, and ensuring vehicle availability and cleanliness, resulting in 3-5% reduction in maintenance costs and 95% vehicle availability rate.
• Led team of 35 rental agents and support staff, overseeing daily operations and ensuring exceptional customer service, leading to12% improvement in customer service scores.
• Founded thriving online stores on eBay and Amazon, focusing on luxury men's accessories such as high-end pens, wallets, and electronic gadgets such as portable chargers.
• Orchestrated entire product lifecycle, from creating compelling listings to supervising pricing, packaging, and shipping logistics, resulting in 15% reduction in shipping costs and 10% improvement in customer satisfaction ratings.
• Successfully sourcing and importing items from diverse markets, including China, Europe, and Middle East, expanding product catalog by 20% and increasing profit margins by 15%.
• Optimized keywords and drafted competitive sales listings, successfully placing products on first search pages of eBay and Amazon, resulting in 20% increase in daily click-through rates.
• Led dynamic B2B and B2C marketing efforts, overseeing team of product managers, marketing analysts, and creatives.
• Formulated and executed marketing and communication strategies, developed action plans and market research programs, contributing to 7% rise in annual sales revenue.
• Oversaw marketing budget and produced insightful reports for marketing and sales teams, achieving 4% reduction in marketing expenses.
• Proactively responded to market trends based on outcomes from advanced research tools, resulting in 10% increase in product adoption rates.
• Spearheaded product positioning and pricing strategies, leading to 10% improvement in profit margins.
• Regulated diverse online and offline advertising and promotional activities across business channels.
• Organized major company and brand events locally and abroad, showcasing expertise in logistics, budgeting, and coordination for memorable and successful experiences.
• Executed annual advertising projects, increasing brand visibility by 20%.
• Crafted and executed robust territory sales plan, improving retail sales and distribution, expanding market reach, and elevating brand visibility, resulting in 10% increase in retail sales.
• Established customer service center, achieving impressive 93% customer satisfaction rate and 10% reduction in customer complaints.
• Amplified social media engagement through strategic sponsorship of Ittihad football team, resulting in 35% increase in social media followers and 15% growth in customer engagement.
• Managed warehouse operations and controlled movement of goods (FMCG - dairy & foods) between the central warehouse and other west province warehouses by evaluating demand on a weekly and monthly basis, resulting in a 10% reduction in transportation costs and a 15% improvement in order fulfillment accuracy.
• Owned bottom-line responsibility for overall audit requirements, including warehouse procedure awareness and policy compliance, achieving 95% audit compliance rate.
• Modeled new warehouse layouts in close collaboration with engineering department, resulting in 15% increase in storage capacity.
• Planned and organized freight dispatches from factories to depots, leading to 5% reduction in transportation expenses.
• Worked with senior management on projects for continuous improvement, leading to 10% improvement in overall operational efficiency.
• Carried out pivotal transformation project, seamlessly transitioning operations from sales department to supply chain department, and established policies and procedures, leading to 20% increase in process efficiency and 15% reduction in operational errors.
• Achieved 8% reduction in warehouse operational costs by fostering staff awareness, enhancing productivity, minimizing operational damage, and ensuring effective FIFO implementation.
• Efficiently directed Hajj Project Operations at Makkah warehouse for three seasons, leading to 20% increase in efficiency during peak season.
• Significantly improved warehousing safety and security standards, resulting in 25% reduction in workplace accidents.
• Managed round-clock depot operations across key Western Region cities, overseeing team of 85, contributing to 15% increase in overall depot efficiency.
• Worked with project management and site teams on successful execution of $1 billion water pipeline construction project aimed at connecting cities in southern region with multiple state-of-art desalination plants.
• This pivotal project significantly contributed to region's infrastructure enhancement and sustainable water supply.
Strategic Planning. Consumer Behavior. Segmentation. Target Marketing. Market Research and Product, Pricing, Distribution and Promotion decision.
Capstone: Lean Manufacturing Implementation, car muffler factory.
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