Citrix Administrator
Tata Consultancy Services - Other locations
Total years of experience :17 years, 1 Months
• Responsible for monitoring and maintaining of XenApp 4.5 & 5.0 HSD Servers.
• Responsible for monitoring and maintaining of XenApp 7.15 Servers with PVS.
• Interaction with end users for resolution of various issues related to environment access at L2 & L3 level.
• Maintain SLA for all escalated calls and process by adhering ITIL process.
• Responsible for administering and supporting 1500 XenApp 4.5, 5.0 & 7.15 server environments.
• Troubleshoot & RCA various issues related to Citrix application and Citrix servers.
• Monitor Citrix server’s health regularly via script, ControlUp & Director.
• Configure and maintain Edge Sight 5.4 within the environment till 5.0.
• Initiator of Decommissioning of servers from Old environment and move them to new environment after Build.
• Application Retirement and Hide Out process from Old Environment.
• Managing, and troubleshooting Citrix Web interface sites.
• Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights.
• Prepare and implement scripts related to help in decommissioning of old Environment.
Solely responsible for managing UAT Farm
• Responsible for monitoring and maintaining Citrix XenApp 6.5 & 7.6 Servers.
• Responsible for monitoring and maintaining of XenServer 7.0.
• Create & Configure machines over VMware & Xencentre.
• Maintaining users, computers, Groups, OU’s for Citrix Infrastructure.
• Managing and maintaining Citrix licensing.
• Interacting with end users for gathering the requirements for on boarding the applications to Citrix Servers
• Responsible for administering and supporting 130 Citrix XenApp 6.5 & 7.6server environments.
• Troubleshoot various issues related to Citrix application and Citrix servers.
• Monitored Citrix server’s health regularly.
• Provided 24/7 Production support for Citrix environment.
• Install new apps in a test environment, resolve application issues and document results
• Installation, publishing & testing of new applications on Citrix Servers.
• Handling escalations across the country related to Citrix, access related issue, troubleshooting Citrix farm related issues.
• Managing, deploying and troubleshooting Citrix Web interface sites.
• Preparing report pertaining to server performance, load testing, Monthly activities, major activities, and highlights.
Testing and ensuring the functionality and quality of New Software’s
Identifying and reporting the bugs
Imparting training and providing system & software support to the Field TSEs
Involved in the documentation of the whole implementation process
Computer Application