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Alonso Cordero, Customer Service Agent

Alonso Cordero

Customer Service Agent·DHL Logistics

United Arab Emirates

Bachelor's degree, Barchelor's Degree in Customs Administration

Work experience

Total years of experience: 7 years, 6 months

Customer Service Agent

January 2021 - June 2024

DHL Logistics

Heredia, Costa Rica

January 2021 - June 2024

• A customer facing job position where assisting international customers in quote for sea and air freight around the world.
• Managing complaints of lost or delayed shipments
• Accompanying the customers in their shipments from the initial departure to the final point
Company industry:
Distribution, Supply Chain & Logistics

Receptionist and Hospitality Department

January 2019 - January 2021

Hotel Villas Lapas

Alajuela, Costa Rica

January 2019 - January 2021

• Welcoming guests and efficiently handling check-in and check-out processes
• Guiding guests in getting the best outdoor and indoor activities.
Company industry:
Hospitality & Accomodation

Waiter and Cashier

January 2017 - January 2019

El Cañalito Fresh Juices

San Jose, Costa Rica

January 2017 - January 2019

• In charge of taking food and drink orders

• Served the food and drinks in a high-professional-level to the appropriate guests at the table
Company industry:
Catering, Food Service, & Restaurant

Education

Castro Crazo University

January 2020

January 2020

Bachelor's degree, Barchelor's Degree in Customs Administration

Costa Rica

GPA (percentage): 92%

GPA (percentage): 92%

Barchelor’s Degree in Customs Administration

Liceo San Gabriel

January 2016

January 2016

High school or equivalent, Diploma

Costa Rica

GPA (percentage): 85%

GPA (percentage): 85%

High School Diploma

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
Responsible
Expert
Responsible
Expert