reservation agent
Hyatt Place Dubai
Total years of experience :2 years, 10 Months
15th Jul 2022 - Present - Reservation Host
Hyatt Place Dubai Hotel’s
• Handling 07 Properties including Hotel's and Apartment's
• Ensure special handling of repeats guest and very VIP guest.
• Answer questions about property facilities/services and room
accommodations.
• Monitors and coordinates group reservations activity with the Sales
Department and Revenue Manager.
• Follows up tentative bookings and update reservation status.
• Reviews no-show and cancelled reservations and processes charges
according to hotel’s policy.
Oct 2020 - Oct 2021 - Front Office Associate
Alila Diwa Goa
• Sorting of guest payment cheques.
• Filing of check-in registration documents.
• Preparing the transportation list for arrivals and departures.
• Record and Update Data in OPERA system.
• Undertake the tasks of receiving calls, taking messages, routing
correspondence.
• Handle requests and queries appropriately.
• Manage agendas/travel arrangements/appointments etc. for the
upper management.
• Coordinate office activities and operations to secure efficiency and
compliance to company policies.
• Handling back-office data entry work.
• Organizing travel and accommodation for client visits
Worked on Project on "Advertising in Service sector". '